recent Trouble with output monitor just on left side

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Fabio1313
Fabio1313 Member Posts: 4 Newcomer
in Traktor Software & Hardware

Hello,

So far I don't have problem and since today my right side output monitor on my headphones doesn't work. Indeed Headphones works perfect on other machine… I had check all on the monitor set up. Somebody had already this trouble ?

Thank a lot.

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Best Answers

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 537 mod
    Answer ✓

    Heyo!

    If you get this message on OSX follow the steps below.

    1. Close Native Access.
    2. Open macOS System Preferences > iCloud > Private Relay .
      (You can also use the search box in System Preferences to find the Private Relay setting.)
    3. Disable Private Relay .
    4. Restart your computer.
    5. Start Native Access and install your products.
    6. After installation, open the system settings again and enable Private Relay again.
  • Fabio1313
    Fabio1313 Member Posts: 4 Newcomer
    Answer ✓

    Hello,

    Thank you for your help. I can update with the latest version but it wasn't the problem because after uploaded the problem still continued so I had try with another mini jack to jack adaptater and it's work. It was the adaptater. Sorry for the inconvenience. Thanks for your help. Enjoy Traktor.

Answers

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 537 mod

    Hey!

    Maybe a configuration problem, have you checked your audio output preferences?

    Would be also helpful if you can tell us your version of Traktor and Operating System.

  • Fabio1313
    Fabio1313 Member Posts: 4 Newcomer

    Hello,

    Thank you for your answer.

    Yes I had already check my audio output preferences (find in attachment) and for me It's the same setup like days before.

    I use TRAKTOR PRO 3.5.2.299 with Mac Book air Apple M2 24GO MacOS SONOMA 14.6.1.

    Thank you in advance for your help.

    Fabrice

    Capture d’écran 2024-11-18 à 20.43.23.png
  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 537 mod

    First thing to try is to update Traktor to the latest version, is there any reason you are using an outdated version?

    Please update to 3.11.1 and let me know if you still experience this issue.

  • Fabio1313
    Fabio1313 Member Posts: 4 Newcomer

    Hello,

    Thanks, in Native ACESS the update download failed. I cannot update my version.

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 537 mod
    Answer ✓

    Heyo!

    If you get this message on OSX follow the steps below.

    1. Close Native Access.
    2. Open macOS System Preferences > iCloud > Private Relay .
      (You can also use the search box in System Preferences to find the Private Relay setting.)
    3. Disable Private Relay .
    4. Restart your computer.
    5. Start Native Access and install your products.
    6. After installation, open the system settings again and enable Private Relay again.
  • Fabio1313
    Fabio1313 Member Posts: 4 Newcomer
    Answer ✓

    Hello,

    Thank you for your help. I can update with the latest version but it wasn't the problem because after uploaded the problem still continued so I had try with another mini jack to jack adaptater and it's work. It was the adaptater. Sorry for the inconvenience. Thanks for your help. Enjoy Traktor.

  • zephry
    zephry Member Posts: 712 Guru
    https://community.native-instruments.com/discussion/comment/192462#Comment_192462

    Yes I have had multiple issues with jack adapters. Some causing static some cutting out and with some Sennheiser headphones I had years ago only working when I turned the jack to a certain spot.

    This can be very annoying because it is easily mistaken for Latency spikes or distortion.

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