TP4 not conecting/ no fuction with X1on new laptop, works fine on old one ?

Joder
Joder Member Posts: 5 Newcomer
in Traktor Software & Hardware

This is a continuation of the Same issue I reported previously with my DELL XPS WINDOWS 10, AVAST ONE, opened up TP4 plugged in X1 no response after the boot up sequence. I bought this Dell G7  7700, win 11, nearly new, no programs, no registry cleaner etc. Installed Native access, opened Tp4 connected  to X1 OK ,However after pressing the mode select Button it would not change to mix setting. By also pressing. Shift  it lost all function. Closed TP4 ,I left X1 plugged in Opened tp4, no reaction.Closed tp4 unplugged USB.Still no Internet, opened tp4, connected USB to X1 no connection after the start up sequence. Opened TP3, plugged in X1 no reaction. Uninstalled total AV, and from native access reinstalled TP4, after opening TP4 connected X1  after start-up sequence, no response only orange light on mode select button, if I press shift and mode select I get midi mode nothing else.

I tried my old lenovo  yoga 500, windows 10 laptop, total AV on, (the hard disk is going so don't use it) I started up with out internet, it connects to X1 perfectly with all the functions closed tractor pro 4 usb still connected to X1 and the lights go off I turn back on pro4And it X1 connects  and works fully, turn the internet back on and restart tractor pro 4, The X1 USB was left in, connected  perfectly, I've used this lenovo  several times always worked perfectly with X1.

Answers

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 531 mod

    Heyo!

    I created a support ticket for you, but in the meantime you could probably try the following steps in the article and see if that solves the issue.

    https://support.native-instruments.com/hc/en-us/articles/4410096148113-My-Native-Instruments-Hardware-Device-is-Not-Recognized

  • Joder
    Joder Member Posts: 5 Newcomer

    Hi Martiniix

    thanks for the info, i went through the details from the link you gave me and checked the

    Task Manager, services my NIHardwareService was set to stopped , changing to start and running fixed it for my Dell XPS win 10, however after unplugging the USB and reconnecting it was not connecting to X1.

    I tried this on my new Laptop Dell G7 win 11 in task manager services NIHardwareService was running

    but i could not see NIHostIntegrationAgent ? and as before this main laptop for music still does not connect to the X1 ?

  • lord-carlos
    lord-carlos Member Posts: 4,170 Expert

    Which X1 do you have?

  • Joder
    Joder Member Posts: 5 Newcomer

    Hi Lord-carlos

    I have the X1 mrk3, just checked task manager again to see why it stopped connection to the X1 on the Dell XPS win 10, in services the Ni hardware services had returned to stopped, but now I cannot start, douse not give me the option ? I think this is getting close to the problem but not there yet?

  • Joder
    Joder Member Posts: 5 Newcomer

    Hi

    re If the services NIHardwareAgent and NIHostIntegrationAgent are running on your computer.

    Dell XPS win 10

    When I reboot and look In Task manager, Services ,start up type, status shows Native Instruments controller hardware as stopped or disabled, in the drop down menu .if I select manual or automatic it then allows me to start the service and then the status shows running. If I openTP4 plug in X1 usb working perfectly. I don’t know why after rebooting my laptop this NI controller hardware is always turned off and therefor no connection to X1 .

    Dell G7

    I tried this with my main music production laptop Dell G7 = partial connection some display on X1 but not connection from nobs, midi indicator not registering etc

    I tried reinstalling TP4 from Native access, in Task manager services ,NI controller manager shows as running , so on this computer it stays on but still doesn’t work ?

    On the Dell G7 The NIHostIntegrationAgent is not found in Task manager Services so Im not sure if this is related to the problem ? in the article it shown to be important although it says its for Komplete Kontrol S hardware? If I disable this in the XPS its no change works OK?

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