No libraries in Kontakt 7

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Answers

  • Coque
    Coque Member Posts: 8 Member

    is there any proper contact mail to real support?

    I read too much in this chat, nothing works.

    where are the real team support?

  • FelixH98
    FelixH98 Member Posts: 9 Newcomer
    https://community.native-instruments.com/discussion/comment/190799#Comment_190799

    No solution yet. The support told me to run the support tool and send them the file but haven't heard back yet. I'll keep you updated.

  • Coque
    Coque Member Posts: 8 Member

    Hello FelixH98 ,

    Sorry to hear that.

    When you say support you mean in this chat?

    i am not able to find someone to get in touch to open this discussion.

    Is this Jeremy_NI custom care the support from Native instruments ?

    Many thanks for your reply !

  • FelixH98
    FelixH98 Member Posts: 9 Newcomer
    https://community.native-instruments.com/discussion/comment/190931#Comment_190931

    Email support. There‘s a chatbot at first but if you click through you can send them a message.

  • Coque
    Coque Member Posts: 8 Member

    Hi there FelixH98,

    Jeremy_NI support has contacted me through mail and helped me to solve the problems with Kontakt missing libraries and running in demo mode.

    Did they help you as well?

    Let me know if not to help you

    Regards!

  • FelixH98
    FelixH98 Member Posts: 9 Newcomer
    https://community.native-instruments.com/discussion/comment/191184#Comment_191184

    Hi Coque,

    I still didn't get a reply after I send the support tool file.

    What did you do to fix it?

  • Coque
    Coque Member Posts: 8 Member
    Answer ✓

    Hello FelixH98;

    In my case they asked me if I had the CleanMyMac application installed in my system, and yes I had.

    They recommend me to uninstall it completely because probably this was the source of the issue because the latest version deletes essential files that are used for their keyboards like Kontroll S series and Native Access application etc,and I did it so.

    After that they recommended me to reinstall Komplete Kontrol from scratch.Also I delete and reinstall Kontakt 7 , in Native Access.

    Later,with all of the suggestions they gave me done I needed to reinstall all my libraries showed in Native Access application but only used the relocate option in the menu in each instrument library.I did it moving my libraries one by one to the bin and then recovering it from the bin, and while the library is in the bin you need to refresh Native Access to relocate the library once is recovered from the bin.

    Now all the libraries are working properly in Kontak 7 and showing in the side panel and no longer in demo mode.

    Also my keyboard Kontrol S61 is connected to the Komplete Kontrol software.

    So that's it

    i was very frustrated with that situation and the chatbox is a complete mess to me I prefer email support with I consider more efficient.

    This Jeremi_NI Support helped me very well and my gratitude and congratulations to him

    I hope I can help you as well with this, let me know

    Saludos!

  • PoorFellow
    PoorFellow Moderator Posts: 5,464 mod
    https://community.native-instruments.com/discussion/comment/191227#Comment_191227

    Thank you for sharing what were the solution to your problem 🙂

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