machine 3

enigmat
enigmat Member Posts: 6 Newcomer
in Maschine

i paid the 69.00 yesterday and never got the email with the download info

Best Answers

  • enigmat
    enigmat Member Posts: 6 Newcomer
    edited November 2024 Answer ✓

    Dear bill,

    Thank you very much for your interest in our products! This email is just to let you know that we're checking your order, and to clarify the next steps. This email is not a valid order confirmation.

    Your Reference No.**********************

    Billing Information:

    william h****************************

    ***************************************

    J******, New York,

    United States

    T: 6***********************

    Payment Method: PayPal

  • darkwaves
    darkwaves Member Posts: 457 Guru
    Answer ✓

    Bro; don't put your personal data on a public website.

«1

Answers

  • DiosGnosis
    DiosGnosis Member Posts: 197 Advisor

    There were some known issues. I'd get with @Jeremy_NI

    He seems to have been making the rounds addressing this issue.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod
    edited November 2024

    @enigmat Can you give us more info? Like what's your operating system? Is the Maschine 3 missing? Maschine Central? Both? I don't see a registered Maschine 3 update on your account. Do you have another NI account attached to another email? Where did you buy it? On our website?

  • enigmat
    enigmat Member Posts: 6 Newcomer
    edited November 2024 Answer ✓

    Dear bill,

    Thank you very much for your interest in our products! This email is just to let you know that we're checking your order, and to clarify the next steps. This email is not a valid order confirmation.

    Your Reference No.**********************

    Billing Information:

    william h****************************

    ***************************************

    J******, New York,

    United States

    T: 6***********************

    Payment Method: PayPal

  • red_nick
    red_nick Member Posts: 255 Advisor

    Does anything appear in Native Access?

  • enigmat
    enigmat Member Posts: 6 Newcomer

    nope not at all

  • darkwaves
    darkwaves Member Posts: 457 Guru
    Answer ✓

    Bro; don't put your personal data on a public website.

  • cal
    cal Member Posts: 29 Helper
    edited November 2024

    Never, ever post personal details on a public forum, you just doxxed yourself. This is not the NI customer service email. A little common sense, someone could use that info to access your stuff and lock you out.

    Log into your account and use the contact form in there to get support.

  • Mark Oxley
    Mark Oxley Member Posts: 359 Pro

    Someone needs to delete this thread

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,301 mod
    https://community.native-instruments.com/discussion/comment/189392#Comment_189392

    Jesus! 🙄 …don't forget, next time post your bank account too!!! 😣 😝

    I edited all personal information, please don't do it again (it's for your own safety!)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod

    @enigmat I put a couple of question to try and help to see what's going on. I'll put them again if you missed them?

    Can you give us more info? Like what's your operating system? Is the Maschine 3 missing? Maschine Central? Both? I don't see a registered Maschine 3 update on your account. Do you have another NI account attached to another email? Where did you buy it? On our website?

  • enigmat
    enigmat Member Posts: 6 Newcomer
    edited November 2024

    i think i paid with a paypal account that the email is different then my native email

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod
    https://community.native-instruments.com/discussion/comment/190094#Comment_190094

    I've removed your personal details. this doesn't really answer my questions. If this is related to an account issue, please continue the conversation with my colleagues.

  • enigmat
    enigmat Member Posts: 6 Newcomer

    i paid for item and still have not got it and customer support never answers i wouls likw a refund if i cant get the item i paid 69.99 for

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,301 mod
    edited November 2024

    @enigmat
    6 people here (including 1 admin) ASKED YOU FOR DETAILS!

    Yet, you never provided any kind of details, only sensitive personal information!
    You never answered to anyone here, you just keep complain.

    How we can help you without details man?

    To say it straight, we do not need your emails, your paypal, your address or how much you paid. Those are not the details we asked for.

    What we need is you answer those simple questions (for a start):

    1- Have you checked your spam folder of your mailbox? Many times, important mails end up there. So, your order or possible answers from NI Support might be there

    2- Did you actually checked your Native Access application to see if Maschine 3 is already there? Do you even have Native Access installed?

    Plus, all the questions that Jeremy_NI asked you (twice!) above.

    …and btw, please do not make duplicate discussions for the same issue, thank you.

  • enigmat
    enigmat Member Posts: 6 Newcomer

    i have a mac i checked native access and the download is not there nothing in the spam folder

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