Change from S2 Pro 3 to S4 Pro 4

Mikee2000
Mikee2000 Member Posts: 2 Newcomer
in Tech Talks

Hi, I have two questions.

  1. I want to sell my Kontrol S2 and get a used S4. I understand, that I have to provide a Transfer ID for the S2 buyer and need a Transfer ID for used S4. Without a Transfer ID I cannot activate the used S4, right? What if I bought an S4 and won't receive a Transfer ID for any reason?
  2. With the S2 I use Traktor Pro 3. What is the suggested procedure to connect my installation with the S4 und update to Pro 4 (the used S4 is sold with Pro 4).

Thank you very much!

Br

Mike

Best Answers

Answers

  • mykejb
    mykejb Moderator Posts: 2,604 mod
    Answer ✓

    On the first question, yes you'll provide the transfer ID. According to this article the buyer will get the software and you'll also retain a copy - https://support.native-instruments.com/hc/en-us/articles/210288845-Buying-or-Selling-a-Native-Instruments-Product-Second-Hand. I'd suggest contacting any seller to check that they'll provide the Transfer ID.

    I'm not sure if you'd get a TP3 or TP4 licence with a used S4, you'd need an official comment on that which @Jeremy_NI can probably help with.

  • Mikee2000
    Mikee2000 Member Posts: 2 Newcomer

    Thanks a Lot! I understand, that I'll keep my software version which I bought with the hardware (TP3). The S4 seller told me, that the S4 is going to be sold with TP4. That means to me, I will receive TP4 after connecting the S4 to my account via Transfer ID.

    Sorry but I want to make Sure, that I do not spend to much money and have to buy an update to TP4 on top.

    Thank for the quick support again!

    Br

    Mike

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,887 admin
    Answer ✓

    For these cases always better to check with my colleagues here: https://bit.ly/n1acc

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