Komplete 14 to 15 - grace period

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Answers

  • Rob Ainscough
    Rob Ainscough Member Posts: 63 Member
    edited September 2024

    My upgrade price from 14 collection to 15 collection was $499 … make sure you login in order to see your qualified upgrade price (assuming you have registered all your NI products/software).

    It would have been nice if NI provided a “What’s new” with a more exactly detail listing of 14 Collection vs. 15 Collection … I suspect NI remain vague on purpose which is disappointing.

    My biggest fear when released, is I’ll have to do another S88 firmware update which is a NIGHTMARE and no indication at all that NI are going to address their issues with firmware updates … gone thru a long email chain regarding the problem but I fear they don’t care because a “work around” exists even if a very poor one. I was going to skip the NI collection upgrade since I have NOT received any acknowledgement they are going to fix their firmware update problem. When 15 Collection is released and if the firmware update process is still a mess, I’m going to request a refund. I don’t mind paying NI for work performed, but when the work is NOT performed, that’s a problem.

  • BIF
    BIF Member Posts: 1,080 Guru

    You're right, of course. I should have clarified that if you end up being eligible for a promotional upgrade AFTER you bought a promotional discount, then yeah, you can get that.

    But it's rare; you pretty much need to split an atom for that to happen, right?

  • Kubrak
    Kubrak Member Posts: 3,126 Expert

    Sure, maybe NI is more "careful" to avoid such a situation. Generally, no harm if one waits 3/4 year for Summer Sale. I even started to skip every second version, so I update only once a four years… No need to have instantly every plugin on the earth….

  • BIF
    BIF Member Posts: 1,080 Guru
    edited September 2024

    When you're right, you're right.

    For a little while there, I used to update only every other version. I probably should go back to that, especially since I don't even buy a new iPhone or tablet but every 3rd or 4th new version. I'm still on the 2021 versions of those things.

    And even if I gave myself a "new plugin moratorium" until K16, it's not like they would remove any plugins for 16 if they were just new in 15.

    I'm curious. Given your every-other-version strategy, would you be buying K15 or skipping it?

  • Kubrak
    Kubrak Member Posts: 3,126 Expert

    I am not sure, if I will upgrade to K15U CE, I have 3/4 year to decide, anyway. Recently I have K13U CE and K14U. So, I might Upgrate K14U to K15U CE and sell K13U CE (I never buy Updates, instead I sell the outdated KU CE…). Or maybe I will just buy Upgrade to K15U, if I have appropriate Base Product to upgrade from.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    Answer ✓

    Regarding grace periods, it's always best to get in touch with our support as it depends of dates of purchases, etc…this is where to get in touch: https://bit.ly/n1orders

  • David Reece
    David Reece Member Posts: 4 Member

    strangly I upgraded to Ultimate Collectors edition this year. Can’t remember when purchased. When I look at my account I now see NI Collectors Edition 15 update. I purchased mine on the 30 June 2024. But I don’t see a date when the update was added to my account. Now is the update the same as an upgrade? It may answer a question that I came across most recently when I was looking for my installed products and they were all installed and then suddenly a load of new NI Instruments turn up a couple weeks later. I suspect if the new Alecia Keys product that comes with 15 Collectors edition is in the updates then I might have been lucky. But I think what we need to consider is when an update is an upgrade or vice versa. Getting hold of NI to answer the conundrum is going to be.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    Update is an update from a version to the next version, like Komplete Ultimate 14 to Komplete Ultimate 15. Upgrade is from Komplete Standard 15 to Komplete Ultimate 15 for example. More info here: What Exactly is a Crossgrade / Update / Upgrade and How Do I Qualify?

  • David Reece
    David Reece Member Posts: 4 Member

    well that is a great freebie. I must have been within a grace period. Not complaining of course.

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