KK 3.3.3 hangs and hangs and hangs :-(

Koen
Koen Member Posts: 3 Newcomer
edited October 20 in Komplete Kontrol

Hey,

I updated my KK from version 2.9.6 to 3.3.3 and everytime KK hangs on Scanning GUI in standalone mode. I tried to load KK in Ableton 11 and also there it crashes.

i removed KK 3.3.3 several times and reinstalled it but it keeps crashing. All goes well until Scanning GUI. I made the turnaround now and installed KK 2.9.6 again besides KK 3.3.3. Result …KK 2.9.6 does work and KK 3.3.3 does not and hangs every time.
What can I do to keep KK 3.3.3 working.

  • I have Windows 10
  • Ableton LIve 11 suite
  • Komplete Kontrol S MK2 keyboard
  • NI Komplete 14 Collectors Edition
  • Maschine MK2

Please help me out :-(

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    Have you tried the following? Komplete Kontrol Crashes

  • Koen
    Koen Member Posts: 3 Newcomer

    Hi Jeremy,

    I think I tried everything …

    • I deleted the USER Registry Entry (several times before and after updating Windows)
    • Reinitialized teh Komplete Kontrol Database (several times before and after updating Windows)
    • Updated WIndows 10 … yes to Windows 11 with all possible updates and patches
    • Updated my graphics and sound card driver
    • Updated my Focusrite Scarlett driver
    • Disabled my Eset Internet Security/Antivirus
    • Started KK in administrator mode
    • ….

    Nothing helps .. KK 3.3.3 always hangs on initializing GUI.

    It won't work in standalone mode (and off course not in Ableton Live 11 Suite).

    Strange thing is that the old version of KK 2.9.6 does work. Even an earlier version than 3.3.3 did work until the update …

  • JesterMgee
    JesterMgee Member Posts: 2,969 Expert

    Honestly man, i'd suggest going back to KK V2. I still use V2 because of numerous problems and limitations with V3 (Loss of banks for many libraries is a huge reason but the layout of the GUI is a strong second gripe).

    I have users contacting me with so many issues lately, way more than the last 10 years with V2 and it seems even more since V3.3.3 released.

    VST's not showing up in the plugin list, GUI freezing, not launching (just getting stuck), not switching correctly between presets in a DAW. U'd think by now things would improve but sadly it doesn't appear that way based on what I hear and i'm not even involved with solving KK related problems. I liked it far more when the basic core functionality was at least working reliably. A year on with KKV3 now and and seemingly more issues than we started with. but at least MK3 owners can now create MIDI templates (yay I guess…)

    V3 still feels like a Beta product to me and it's quite clear it was released YEARS ahead of when it should have.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Koen I've contacted you by email reagrding this issue, we'll need to have a deeper look in your system.

  • BIF
    BIF Member Posts: 970 Guru

    I urge the OP, if he has the time, to work with Native Instruments support team to really and truly "try everything". You could be leaving some good stuff behind if you just give up and jump back to 2.9.6 without really working the problem forward.

    Komplete Kontrol 3 is now at the point where you actually can use it to make and record music unless you are among the ranks of folks who can't get by without the missing functions. For those folks, they're having a showstopper and they will just have to wait to see if the legacy features get re added.

    But a lot of people can use it now as it stands. So figure out which group you fit in and respond accordingly.

    And the crashes don't automatically indicate that you need to abandon KK3. Especially not since the support team is reaching out to you to try to diagnose what's wrong.

    For your sake, OP, and as a valuable service to NI tech support and all of us here in the forum, please do consider working with NI support. You'll have our gratitude, especially if this bears fruit and a bug is found and fixed because of your efforts.

  • illi
    illi Member Posts: 6 Member

    Same here, windows Komplete Kontrol 3.3.3. I made a total uninstall, the folder amd registry, then new install, plugin scanning o.k. and then gui initialazing and hang up. Until now I have lost two hours trying to solve the problem, two hours lost in my work.

    Is there a possibility to obtain 3.3.2 or an other version which runs without any problems? When I try to use Komplete Kontrol in Cubase 13 the whole program shuts down, no way to edit old songs or to make new ones. I'm really disappointed.

  • trusampler
    trusampler Member Posts: 262 Advisor
    edited October 26

    Is this still a thing, I use Cubase 13 and just had a crash that shut it down completely on 3.3.3

    Or is 3.3.2 available to check out ?

  • illi
    illi Member Posts: 6 Member
    edited October 27

    For the moment I found a temporarily solution, downgrade the Komplete Kontrol to a functionally version. In this webpage you con download an old Komplete Kontrol:

    I know that this is not perfect, but for the moment the only possible way to continue working.

    https://support.native-instruments.com/hc/en-us/articles/360000313457-Komplete-Kontrol-Legacy-Installers-for-Older-Operating-Systems

  • trusampler
    trusampler Member Posts: 262 Advisor
    edited October 27

    Oh man, I was under the impression I could go back to 2.9.6 , but when I tried it, I had no functions with my MK3 ;( I didn't realize I had to use 3.0 or higher with the MK3.. is 3.3.2 available anywhere?

    Sounds like you guys think it was more stable right ?

  • PoorFellow
    PoorFellow Moderator Posts: 4,873 mod
    edited October 27
    https://community.native-instruments.com/discussion/comment/186511#Comment_186511

    is 3.3.2 available anywhere?

    I only have Komplete Kontrol 3.2.1 (or 3.1.0)

  • trusampler
    trusampler Member Posts: 262 Advisor
    https://community.native-instruments.com/discussion/comment/186528#Comment_186528

    HI PoorFellow , Thanks for the share. I'll give this a go. ;)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/186431#Comment_186431

    and also @illi

    OP's case was quite specific. Komplete Kontrol hangs when loading the GUI.

    What's your operating system? Does it hang, does it crash? You mention Cubase, does it also hang or crash in standalone?

    Can you describe step by step the events leading to the hang or crash?

    Here is Komplete Kontrol 3.3.2 does that fix the issue?

    I would recommend to get in touch with our support here and describe the issue in more details: https://bit.ly/NI_support_Kontrol

  • illi
    illi Member Posts: 6 Member

    Hi Jeremy, I’m using Windows 11 Pro 23H2. In stand alone Komplete Kontrol hangs when initiating GUI. It hangs only, but the remainder computer programs work. In Cubase when I insert Komplete Kontrol the program suddenly close, but without computer crash, it is only that Cubase shut down. No I’m using the old 2.9.6 and this works perfectly again. I send a message ticket last week:

    This is the answer:

    Sorry that we could not assign a free agent to you. We have created an email ticket for you and will come back to you via mail as soon as possible.

  • trusampler
    trusampler Member Posts: 262 Advisor

    Thanks Jeremy_NI, I've only had one crash with 3.3.3 so far, and appreciate access to 3.3.2 just in case. I wanna give 3.3.3 more of a chance, as I haven't had any crashes since the one time, and ever since I've had zero issues with it. I may have jumped the gun.

    Thanks again!

  • Triune
    Triune Member Posts: 8 Newcomer
    https://community.native-instruments.com/discussion/comment/186373#Comment_186373

    Have you figured it out yet??? 🤷🏽

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