Native Access Error Message: "Installation Failed"

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sbuno
sbuno Member Posts: 6 Newcomer
edited October 2024 in Native Access

Hi

I've followed all the steps for giving NI full disk access but cannot update any of my instrument apps or expansions.

I'm on MAC os 15.0.1……….. help

I recently updated all my hard drives and the sample/sounds/recording paths have also changed

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  • PoorFellow
    PoorFellow Moderator Posts: 7,357 mod
    Answer ✓
    https://community.native-instruments.com/discussion/37698/native-access-error-message-installation-failed

    I've followed all the steps for giving NI full disk access

    Other standard solution steps includes these :

    Check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (mac OS)

    I recently updated all my hard drives and the sample/sounds/recording paths have also changed

    And disks must be of correct format : Notes on Network Drives and Disk Formats

  • chirkofun
    chirkofun Member Posts: 1 Newcomer

    The same situation. I have reinstalled Native Access several times with several versions. I am also on MacOS Sequoia 15.0 and M1 Processor. So I tried both ARM and Intel versions with Rosetta.

    I have granted all access and also disabled Private Relay. I have removed ALL files related to Native Access and did complete reinstallation, but I still get this issue. I see that support does not answer very often, so ****** we are supposed to do? I have even taken a look into log from Native Access, but it does not have any useful info…

    Native Access downloads the updates correctly, but it cannot write the files, because I see the image being created on the desktop, but then it instantly gets deleted. What is wrong with this piece of …

    Like really, are developers not able to find bugs and add proper logging (I am a software dev by myself)?

    Did someone resolve this issue with similar set-up? It is critical to me and I need it to be resolved…

  • sbuno
    sbuno Member Posts: 6 Newcomer

    You basically have to reinstall everything, good luck

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