Guitar rig 5 asks for Service Center to activate

DanRad · 2024-10-18T22:12:30+00:00

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I know Guitar Rig 5 is old, but it opens when I run Logic in Rosetta on my new system. BUT, it opens in DEMO mode and asks for "Service Center" to activate. I see it in Native Access, and have tried to activate, reload etc. but nothing seems to help. Any ideas are welcome.

Thank you

Dan Rad

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Jeremy_NI

@DanRad This is probably what your issue is aboout, please check this article: GUITAR RIG 5, KONTAKT and SUPER 8 R2 Open as Demo Versions on Apple Silicon / M-Systems

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mykejb

You need to use Native Access 1 to activate GR5. If you're running NA2 (ie version 3.something) uninstall it, install Native Access 1 from here -

https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-Legacy-Installers-for-Older-Operating-Systems

Once it's activated you can install NA2 again.

DanRad

Thank you. I'll try that.

Dan

DanRad

So I downloaded this version since it went with my operating system… and since I have an M1 I didn't use the "Intel version".. but it seems to be "Installing dependancies" forever… so I'm wondering if it's compatible with my M1 running Sonoma 14.4. Also, mentioned Native Access 1… the version I downloaded is some sort of version 3. If I download and version 1.14.1.. it says it's for OS 10.12, 10.13.. which I am not running. Any help is appreciated.

Thank you

Dan Rad

Screenshot 2024-10-19 at 8.13.10 PM.png

mykejb

Didn't realise you were on Sonoma, that could be problem, it's likely NA1 doesn't support that OS. @Jeremy_NI might be able to jump in here, but probably not until Monday.

If you drop your machine/os details into your profile that'd be helpful.

Jeremy_NI

@DanRad This is probably what your issue is aboout, please check this article: GUITAR RIG 5, KONTAKT and SUPER 8 R2 Open as Demo Versions on Apple Silicon / M-Systems

PoorFellow

https://community.native-instruments.com/discussion/comment/185505#Comment_185505

You are the man ! 🏅 (that knows most everything about N.I. software on Mac)

DanRad

Thank you for the assistance. Currently running M1 chip.. OS Sonoma 14.4. When I download and try to open "Native Access" 3.2.3, Dependency installation spins indefinitely. I am able to open the version "Native Access 2" v 3.14.0. But I'm not seeing Guitar Rig.

Thank you for any assistance you can offer.

Dan Rad

Jeremy_NI

https://community.native-instruments.com/discussion/comment/185624#Comment_185624

Do you have Rosetta installed on your Mac?

https://support.apple.com/en-us/102527

You also need to give full disk access to Native Access and the NTKDaemon: How to Enable Full Disk Access on macOS

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