8 knobs and smart strip stopped working Maschine Plus

Eldar
Eldar Member Posts: 5 Newcomer
in Maschine

I reset the Maschine Plus to factory settings and then all 8 knobs and smart strip stopped working. The other buttons work. Maybe it has updated to the latest version
Please tell me what is the reason

Comments

  • Eldar
    Eldar Member Posts: 5 Newcomer

    I noticed that after some time after starting using it, knobs and smart strip stop functioning. How can I restore their functionality?

    Does anyone know what's causing this???

    I've been contacting support, but they seem to be ignoring me. This issue has been unresolved for a week now.

  • LostInFoundation
    LostInFoundation Member Posts: 5,628 Legend

    I’m afraid only support can help you in a case like this….and therefore you’ll have to deal with their times

  • Eldar
    Eldar Member Posts: 5 Newcomer

    HEY!!! What the heck? I contacted support to resolve my issue, but it hasn't been fixed, and they marked my case as resolved? What??

    https://support.native-instruments.com/hc/en-us/requests/4400576?page=1

  • ozon
    ozon Member Posts: 2,069 Expert

    @Jeremy_NI can you help to get this looked into?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin

    @Eldar It was only a glitch, my colleague just got back to you.

  • Eldar
    Eldar Member Posts: 5 Newcomer

    @Jeremy_NI thank you for your reply

    I feel like your colleagues (Cris @ NI) aren’t reading my messages. When I write, it seems like a bot responds to me — it repeated a message I had already replied to. In that message, I mentioned that I live in Moscow, Russia, and shipping under these circumstances would be extremely challenging.

    Unfortunately, I don’t have any receipts to confirm the purchase of the M+. I’m really frustrated that I can’t resolve this issue while being in Moscow.

    Is there any other way to resolve this?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    https://community.native-instruments.com/discussion/comment/188849#Comment_188849

    Only my colleague can help out, he should get back to you again.

  • Eldar
    Eldar Member Posts: 5 Newcomer

    @Jeremy_NI Hi,

    I've been trying to resolve my issue for a month now, but unfortunately, it’s still not sorted out. I still can’t send my device in for repair because I don’t know where to send it or what exactly I need to provide. I’m really eager to start working and making music. But the responses have been coming with long delays.

    Is there any faster way to communicate? Maybe through a messenger, WhatsApp, or Telegram? Why is everything taking so long on your end?

    Thanks for your help.

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