Bought a new S2 mk3 with Traktor Pro 4 included, but i only see Traktor 3

Hi,
I bought a new S2 mk3. With the hardware a license for Traktor Pro 4 should be included. But everything I try doesn't work. So Native Instruments what the reason to make this so complicated to get the software license and the software? And why the download it is so slow?
I created an Native Access Account, I registered the hardware with serial. But the shown Software is only Traktor 3 and the Trial Version.
What is that? Do I bought the wrong hardware? Is Pioneer easier and simpler? I just want to make music, not hunt software license.
Why it is soooooooooo complicated to get the pay software license?
Comments
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im in the same predicament as this
did you find a solution ?
bought a package deal from BopDJ which said comes with Pro4 software
all we could see when trying to download was Pro 3
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Hi, I had the same and reached out to NI support via chat and they sorted very quickly.
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