My S61 is faulty

Dereklymusic · 2024-10-04T09:05:32+00:00

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Have updated the firmware and done the power on and off sequence - then done the installation again. But it's still not working - only controls the volumes in Logic and nothing else. How do I get hold of NI to have it replaced? Is that the only thing I can do now?

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PoorFellow

https://community.native-instruments.com/discussion/comment/182087#Comment_182087

You are very welcome.

Have you looked into the connection problems? - yes. All is fine. As I say, half of it's working.

Perhaps you could enlighten us on what is working and what is not ? And what is on keyboard display when connected to computer and when the Komplete Kontrol app is running ? Also does the keyboard show in the Komplete Kontrol app Midi settings and is ticked/set to active ? (Also : How to Switch a Kontrol S-Series MK3 Keyboard to MIDI 1.0)

You do know that the keyboard display is only activated for plugin communication when/if the Komplete Kontrol or Kontakt 7/8 app is running as standalone or opened in your DAW ? Also prior to any use of the KK and Kontakt plugin in the DAW then you must open the stand-alone apps first. Sorry for me going through the basics but because of the lack of information then I have had to try to cover that also.

Matthew_NI

There are really very many troubleshooting steps to try before assuming the hardware is faulty and a repair is needed.

I'd strongly encourage you to submit a support ticket so that these can be thoughtfully worked through.

In the meantime, make sure you have installed the latest version of NI Hardware Connection Service, make sure you have the most recent version of Logic Pro 11, make sure Kontrol S MK3 is in MIDI 1 mode (you change this on device) and that Logic Pro is in MIDI 1 mode (in preferences), make sure you have the keyboard connected and go into Logic Pro > Control Surfaces > Rebuild Defaults.

PoorFellow

https://community.native-instruments.com/discussion/comment/182256#Comment_182256

Well , if it is any consolation then I most likely don't know half about DAWs of what an experienced DAW user such as yourself knows. There surely is a lot to learn when it comes to using modern music production equipment and software 🤔

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The P.O.T.Y

https://community.native-instruments.com/discussion/comment/182244#Comment_182244

I feel you he clearly is referring to the SW (software) and HW (hardware) correlating with eachother. Between Kontakt 7/8 release my older KK-S keyboard doesnt even get seen by Maschine or Kontakt 8 in SW until I choose a Maschine sound without Kontakt 8 on it. I made many comments and post on SW and HW between Maschine,Komplete Kontrol,Kontakt 6-8 and Komplete Kontrol SW (plug-in) in Maschine or another DAW. Dont hijack the thread, it always happen when someone is starting a "Discussion" its not always about changing someones mind. 😎

Dereklymusic

I am getting happier ! A way to go still

PoorFellow

https://community.native-instruments.com/discussion/comment/182256#Comment_182256

Jeremy_NI

@Dereklymusic Please get in touch with our support here: https://bit.ly/NI_support_Kontrol so that my colleagues can check everything before forwarding it to our hardware department.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/182155#Comment_182155

Our offices are closed on the weekends, your ticket is in our system, my colleagues will get back to you as soon as possible. Thanks for your patience.

PoorFellow

https://community.native-instruments.com/discussion/comment/182570#Comment_182570

Dereklymusic got things to work , reference here.

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