Installation Failed: Invalid Location

modus7
modus7 Member Posts: 2 Newcomer
edited October 2024 in Native Access

I just installed Native Access 3.13.0 and registered a Native ID on my M3 running OS 14.5. When I try to install the first software (Komplete Kontrol) I get the error shown

ERROR SCREENSHOT.png

in the attached screenshot.

I'm new to NI and do not understand why there is an error!

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 706 mod
    Answer ✓

    Hello guys, here is the workaround that can help you further in this case, in case if the issue persists:

    In order to get NA to download the full installer we have to remove the affected products first.PC:

    1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
    2. Restart PC and open NA
    3. Install the product(s) from the available section
    4. NA should download and run the full installer of the latest available version now

    Mac:

    1. Navigate to the following location:  Macintosh HD > Library > Preferences >
    2. delete the following file of the affected product: com.native-instruments.product name.plist
    3. restart your computer and open NA
    4. Install the product(s) from the available section
    5. NA should download and run the full installer of the latest available version

    I hope this helps☺️

Answers

  • LTD
    LTD Member Posts: 7 Newcomer

    Also going through this. Waiting on a reply from a Support Tool Export response.

  • modus7
    modus7 Member Posts: 2 Newcomer

    I was able to download and install from a location with stronger WIFI later, guess my work location is not the best :-)

  • Mert_NI
    Mert_NI Customer Care Posts: 706 mod
    Answer ✓

    Hello guys, here is the workaround that can help you further in this case, in case if the issue persists:

    In order to get NA to download the full installer we have to remove the affected products first.PC:

    1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
    2. Restart PC and open NA
    3. Install the product(s) from the available section
    4. NA should download and run the full installer of the latest available version now

    Mac:

    1. Navigate to the following location:  Macintosh HD > Library > Preferences >
    2. delete the following file of the affected product: com.native-instruments.product name.plist
    3. restart your computer and open NA
    4. Install the product(s) from the available section
    5. NA should download and run the full installer of the latest available version

    I hope this helps☺️

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