Native Access - OS Sonoma problem witah update

Bartix · 2024-08-04T15:51:17+00:00

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Hi - I have Macwith OS sonoma and I can not make update for Maschine form Native acess. I have gets all permision for disc and files in seting for native Acess+ Maschine +NIHardwareagent and I can not make upload - Information is "instalation Failed"

Now I can manage it

Thanks in advance

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Accepted answers

Mert_NI

Hello again Bartix, sorry for continuing issue.

I created a support ticket and asked you for support tool, can you please check this email and send us your support tool directly replying that email so our team can understand the issue easier and help you to solve that as soon as possible.

We are waiting your message to go further with this case.

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Mert_NI

Hello Bartix,

Which Native Access version are you using?

Cause sometimes this issue can be caused by an outdated Native Access, if this is the case, can you please update the Native Access version to the latest version(13.0.0) using this link and let me know if the issue persists or not afterwards: https://www.native-instruments.com/en/specials/native-access-2/

I'm waiting your message☺️

Bartix

Still do not work. I get all acess form Native and all time I have instalation failed. I have update the NA_2 form you link and it not work. See the photos

Mert_NI

Hello again Bartix, sorry for continuing issue.

We are waiting your message to go further with this case.

DeNeve

I have exactly the same problem when trying to update Kontakt7. But I am on a M1 MacBook Pro with the latest version of Sonoma installed. Please HELP!

ValentinV

Hello,

I have exactly the same problem !!! I'm on Mac mini 2018 i7 with Sonoma. HELP US PLEASE !!!

Capture d’écran 2024-08-16 à 14.31.33.png

I also have create a post on NI community but still have no response…

https://community.native-instruments.com/discussion/32979/ni-access-product-installation-failed-sonoma-intel-mac#latest

Mert_NI

https://community.native-instruments.com/discussion/comment/172722#Comment_172722

Hello ValentinV, I checked your ticket and it seems like our team has responded your ticket which is asking for some more information to solve this issue as soon as possible. Can you please check your email and answer this so our team can get back to you as soon as possible☺️

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