Issues updating firmware for MK3

urbanpianoguy86 · 2024-08-01T10:32:09+00:00

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Hello everyone! I just purchased a KONTROL MK3 and had it delivered yesterday! Beautiful board, I gotta say! However I'm having a huge issue getting it up and running. When I connect the usbc to the host of the keyboard and then my computer it turns on and is stuck on the welcome display. I try to update the firmware and nothing happens. I power cycled it and tried again and still nothing. Haa any1 else had this same issue and have a fix for it? I reached out to NI for a resolution as well.

Thank You

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urbanpianoguy86

Hey Jerwmy I got it fixed...took awhile of uninstallijg drivers and restarting my computer and keyboard and then when it recognized my MK3 I reupdated the driver and then the firmware worked...I am up and running!

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urbanpianoguy86

Yes my mk3 doesn't appear in the list

urbanpianoguy86

I have done the update driver for the mk3 in device manager...it said it was updated but when I try to go back to the firmware updater to update firmware I get the same "Your Kontrol S MK3 failed to boot into firmware mode" error. I have done everything the articles suggest but it still won't let me update the firmare...shows I'm stuck on 0.2.9 for my installed firmware

Matthew_NI

@Jeremy_NI

Jeremy_NI

@urbanpianoguy86 I've reached out by email about this, please check your inbox.

urbanpianoguy86

Jeremy_NI

That's great to hear, thanks for the update.

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