Traktor kontrol s4 mk3 energy problem

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Ledgroove
Ledgroove Member Posts: 4 Newcomer
edited August 2024 in Traktor Software & Hardware

Hello,

My S4 MK3 controller has started to turn off by itself and then immediately turn back on. I have tried switching cables, the power supply, and the socket, but nothing has worked. There are threads reporting the same problem, but without a solution (at least on the forum).

I opened a support ticket, and I've never seen such a slow response. I've been waiting for a response from Native since August 2nd. The product is under warranty, and if it needs to be replaced with a new device, it will generate a new serial number, which will be taxed since I live in Brazil. I'm writing here just to share my frustration with the post-sales service. Every message I send takes days to get a response; the last message I sent was on August 2nd, and I haven't heard anything back yet.

Is there anyone from the company who reads this here?

The social media team on Instagram keeps posting things about the brand non-stop, but when it comes to providing support that really matters to us, they leave us hanging.

Comments

  • innerdrum
    innerdrum Member Posts: 97 Member
    edited August 2024

    Salve Ledgroove!
    I have done the RMA process with NI (got a tested refurbished S2 mk3), I'm from Argentina so just FYI i opened a ticket the first days of july and the whole thing ended yesterday when i got the unit. So give it more or less a month.

  • Thomas445
    Thomas445 Member Posts: 3 Newcomer

    Hello,

    I was sorry to hear you are experiencing the problems in the S4 MK3 controller. The response to your support requests is also slow, which is frustrating when someone needs your assistance on an urgent basis.

    In addition to waiting for support, you might want to try updating the firmware, using a different power adapter, or performing a factory reset. If these don’t work, consider reaching out to Native Instruments through their official social media channels, like Instagram and this will be also beneficial for your Instagram Followers such as topfollowapkapp.com, where their team is active. Sometimes contacting them through multiple channels can expedite the process.

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