Traktor Pro 4 is not available in Native Access (Win11 last update) after X1MK3 serial registration

devadip
devadip Member Posts: 23 Member
edited October 2024 in Native Access

As owner of X1 MK3 and using Win 11, I must have a new copy of Traktor Pro 4 immediately (I've already Traktor Pro 3).

I've deleted also the NativeAccess.xml file as suggested…..but nothing changes.

Refreshing Native Access…..Nothing changes.

Executing Native Access as admin …Nothing changes.

Opened two tickets… I'll be waiting for a solution.

As repeated many many times, please put Native Access in a trash bin and develop a new access software, less cmplicated and working properly (expecially on Windows platforms).

Thanks!

Angelo

Best Answer

Answers

  • Heisenberg
    Heisenberg Member Posts: 397 Pro

    When you look at your registered products on the Native Instruments web site, can you see Traktor Pro 4?

    And have you also installed native Access 2?

    https://www.native-instruments.com/de/specials/native-access-2/

  • devadip
    devadip Member Posts: 23 Member

    Hi,

    I see only the X1 MK3 serial

  • devadip
    devadip Member Posts: 23 Member

    Native Access 3.13

  • Heisenberg
    Heisenberg Member Posts: 397 Pro

    Okay, then a mod has to come forward to take a look at it, the rest of us have our hands tied.

  • devadip
    devadip Member Posts: 23 Member

    Uhm…did you receive something from your CEO ?

    I've sent an email yesterday….also to the head of NI Customer Services

    Do you think that is a correct way to proceed ?

    I NOT

    So, please, send me the link to Traktor Pro 4 Windows installer (as another NI guy did some times ago for Maschine 2…same problems on Native Access)

    Thanks

    Angelo

  • Heisenberg
    Heisenberg Member Posts: 397 Pro

    I can't do anything about it, I'm just a forum user like you.

    If they have helped you with a direct download I think they will certainly do it again if that is the procedure, but you will have to wait for an official answer.

  • maniacintosh81
    maniacintosh81 Member Posts: 918 Expert

    @devadip As you don‘t have Traktor Pro 4 listed in Native Access and not on website either it isn‘t just an issue of getting the installer. You can easily obtain the installer by getting the Traktor Pro demo. Even with the installer Native Access won‘t activate your copy as no licence is registered in your account. As unsatisfactory it is you‘ll have to wait until support resolves your already opened ticket.

    And I am also no employee of Native Instruments. Just a customer and user here in the community. We cannot do anything about it.

  • devadip
    devadip Member Posts: 23 Member

    Hi,

    thanks for your interest in such a matter…I've said sincerely what I think about Native Access …that said, to be clear:

    I have not the Traktor Pro 4 serial listed in my account page….I 've the X1 MK3 serial listed (after serial registration in Native Access) by which I must get a full copy of Traktor Pro 4, as mentioned in the NI website.

    But since Friday 26 this doesn't happen.

    I use Steinberg, Presonus, Image Line, Sample Logic, Heavyocity, Soniccouture, Soundiron, Ableton, Akai and so on products (HW and SW) but similar problems like this are unknown there.

    Mah….

    Cheers

    Angelo

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,882 admin
    Answer ✓

    @devadip Please get in touch with our account support, this is not related to Native Access: https://bit.ly/n1acc

  • lord-carlos
    lord-carlos Member Posts: 4,169 Expert

    Impressive that people are willing to research the CEOs email, but not how to contact support.

  • devadip
    devadip Member Posts: 23 Member

    Impressive that I ve opened two tickets without feedback, when I must have IMMEDIATELY what I ve paid for! Only NI has these problems.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,882 admin

    @devadip I don't know what email you used, I don't see any recent requests from you. I gave you direct links to the right department, there's even a livechat, simply go to SUPPORT. Maybe this gif will help:

    how to use support main.gif
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