I recently bought a brand new machine MMK3 when I went to license it the license didn't work it says

I recently bought a brand new machine MK3 when I went to license it the license didn't work it says it's already been used but I am the only user although everything else seemed to work I got the reactor I got the contact and everything else that came with it but I can't use the machine to softwares nowhere to be found and it doesn't load? Wednesday is