I keep getting an Installation Failed message when updating apps or libraries N/A 3.12.1

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MikeO
MikeO Member Posts: 5 Newcomer
edited October 2024 in Native Access

I keep getting failed installation notices when updating in Native Access. I have checked my system settings and Native Access NTKDaemon have full disk access. I've tried tuning them off and restarting mac and then back on and restarting mac and am still unable to install anything.

Screenshot 2024-07-15 at 7.54.17 AM.png Screenshot 2024-07-15 at 7.53.54 AM.png

Best Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod
    Answer ✓

    Hello MikeO,

    Sorry for the issue.

    Can you please create a support ticket or open a chat support using this link https://bit.ly/NI_support_NA providing the screenshot of your product page so our team can help you providing direct download links for these products.

    Please let me know about the results afterwards☺️

  • MikeO
    MikeO Member Posts: 5 Newcomer
    Answer ✓

    @Seb92. That sort of worked. I redownloaded Traktor Pro since it is on my main drive. Yet Native Access is still saying it needs to be repaired because it is in a different location in my NI folder. and NA refuses to learn where it is located using the relocate file function. I have a ticket with NI and started an email correspondence. Hopefully we can figure it out.

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod
    Answer ✓

    Hello MikeO,

    Sorry for the issue.

    Can you please create a support ticket or open a chat support using this link https://bit.ly/NI_support_NA providing the screenshot of your product page so our team can help you providing direct download links for these products.

    Please let me know about the results afterwards☺️

  • Seb92
    Seb92 Member Posts: 3 Newcomer

    Hello MikeO,

    it seems that there is a bug with NA. I found a kind of solution. I was able to update every libraries by clicking "Reinstall" instead of update. You have to double click each library to find the "reinstall" button. Hope it will work for you.

    NA bug.png
  • Seb92
    Seb92 Member Posts: 3 Newcomer

    Sorry….just a simple click on each library in NA.

  • MikeO
    MikeO Member Posts: 5 Newcomer
    Answer ✓

    @Seb92. That sort of worked. I redownloaded Traktor Pro since it is on my main drive. Yet Native Access is still saying it needs to be repaired because it is in a different location in my NI folder. and NA refuses to learn where it is located using the relocate file function. I have a ticket with NI and started an email correspondence. Hopefully we can figure it out.

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