Spitfire Installation Serial Number Issue

Johnnyrandom · 2024-07-07T18:15:25+00:00

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Hey there…

I installed my Spitfire Libraries (via Spitfire Audio app) on a new computer, but the serial numbers are rejected by Native Access. My Spitfire account shows my order history and serial numbers. My Native Instrument account does not. I have only used one login for both. Solution?

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Johnnyrandom

@Jeremy_NI - All sorted, thanks. It was totally my fault: I had several libraries mistakenly tied to an email address that no longer exists. 🙄

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maniacintosh81

Followed the following support article from Spitfire Audio?

https://spitfireaudio.zendesk.com/hc/en-us/articles/5823819289373-Why-are-my-instruments-not-displaying-in-Native-Access

Johnnyrandom

Yeah, I tried that. Some more info:

- My Native Instruments online account does not have Spitfire libraries listed.

- My Spitfire online account shows my Spitfire libraries, order history, and serial numbers.

- I have been running Spitfire Libraries on my desktop computer for a few years using Spitfire Audio, Native Access, and Kotakt 6/7.

- The Spitfire Audio app installs libraries on my new laptop, but NA rejects the serial numbers. - I’ve only used one login to register for NA and Spitfire.

Jeremy_NI

@Johnnyrandom Sorry for being late to the party. Still need some help? I see that you successfully registered some Spitfire products on the 8th of July so I assume you sorted it out. If not drop a line here and we'll try to help.

Johnnyrandom

@Jeremy_NI - All sorted, thanks. It was totally my fault: I had several libraries mistakenly tied to an email address that no longer exists. 🙄

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