New Native Access not showing Komplete Ultimate

Afro
Afro Member Posts: 1 Newcomer
edited October 2024 in Native Access

Hi everyone,

So I switched from Win10 to Win11 and installed it on a fresh drive. I downloaded the new NatveiAccess, installed it and logged in with my account. Now, none of the Komplete 12 Ultimate plugins are showing. When I switch back and boot my Win10 again, everything works. I can also check the serials for all plugins, everything is registered fine.

The wild thing however, I cannot find the serial in my account on the NI website, though the old native access shows it to me including serials and everything. I already checked the email address, which is the same. Other software (e.g. community drive) is also showing normally.

Has anyone expirienced something like this before? Thanks a lot!

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 930 mod
    Answer ✓

    Hello Afro, this issue sounds like it caused by a typo or something similar when logging into the account, can you please create a support ticket or request a support chat by clicking the "chat icon" on the right bottom of your page of this link: https://bit.ly/NI_support_NA so we can check some of your serial numbers from our systems and check what is causing this issue☺️

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 930 mod
    Answer ✓

    Hello Afro, this issue sounds like it caused by a typo or something similar when logging into the account, can you please create a support ticket or request a support chat by clicking the "chat icon" on the right bottom of your page of this link: https://bit.ly/NI_support_NA so we can check some of your serial numbers from our systems and check what is causing this issue☺️

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