Been waiting for a week for the serial numbers to be released

Acidocial · 2024-06-21T15:52:54+00:00

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I bought some software last Thursday. The order confirmation arrived,
and since Monday the order history says "order created". Since then
nothing has happened, no emails (not even in spam) or in NI Access
(restarted several times, newest version etc.). When I am logged in to
the shop and my products are supposed to be hidden, all the products I
have bought are still visible. What is going wrong?

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Accepted answers

Jeremy_NI

@Acidocial Please get in touch with our order support here: https://bit.ly/n1orders

Acidocial

OK, it's finished. The order is complete and I have the full versions in my account. I would say the technical problem is self-inflicted. It's not just Native Instrument that has had technical problems since investment companies bought them up. Massive discounts versus functionality. I can't understand why software that doesn't require any additional resources to produce should cost around €2000, but that's up to everyone to decide for themselves. I just hope that the technical problems with Native and co. don't increase any further and that one day we'll have to do without all of it. Especially not everything we've already bought.PS: Companies with stocks, only the investor counts here.

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DunedinDragon

You haven't completed the order.

Sunborn

https://community.native-instruments.com/discussion/32375/been-waiting-for-a-week-for-the-serial-numbers-to-be-released

Please check your online NI account (My products & serials), here:

https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

If your software does not appear there, then the issue is what @DunedinDragon mentioned above.
Your order is incomplete.

Acidocial

I went through the order to the last step. Payment has already been made, etc. ("Thank you for your order" blabla).
If the order is incomplete, where or how can I complete it? Or see it?

Sunborn

@Jeremy_NI can you please check this issue?

Jeremy_NI

@Acidocial Please get in touch with our order support here: https://bit.ly/n1orders

Acidocial

@Jeremy_NI This is exactly the site that brought me here to the community. ??? Apparently I'm too stupid. How do I get to support on the site?

Jeremy_NI

You need to select a topic and make sure to be logged in, in this example for order/purchase:

Acidocial

OK, now we've finally managed to make contact. Tip: Firefox seems to have a problem displaying the chat.

PS: I hate speaking or writing to lifeless people.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/161751#Comment_161751

Just tested on Firefox without an issue, any specifics? What's your OS?

I hate speaking or writing to lifeless people.

I hope you're not talking about me, I feel very much alive 😁

If you mean you're not a fan of chatbots, don't worry, if the chatbot is not able to answer your request you'll be forwarded to one of our chat agents (made of 100% flesh and bones).

Acidocial

So Firefox didn't show the chat for me, unlike Edge. No idea why (firewall off, cookies accepted, etc.).

I still had to write to the chatbot first. And from experience I know that these things only offer help from help pages that you have already browsed through yourself. So why do these things exist? The 4 fields that you have to fill out would be enough.

Well, let’s see what happens now. 😏

I feel alive too, sometimes. 🤣

Sunborn

@Acidocial if you use an ad-blocker extension in your Firefox, this is what is blocking the chat. Just exclude the NI Support page, refresh, and the chat will appear. 😉

Acidocial

@Sunborn No, it won't. I wrote that I had already deactivated everything.

As a general update on the matter.
There was apparently a technical problem. Which has not been resolved to date. Since I was greeted by support as a different person (so I know my name, I think), the problem is apparently not just mine.
I initially received NFR versions for some of the software I bought. SOME, not all. And I'm starting to get angry because nothing has arrived since then and the order still says "created".

Jeremy_NI

@Acidocial My colleagues will get back to you.

Acidocial

chk071

You are quick to jump to conclusions.

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