Been waiting for a week for the serial numbers to be released

Acidocial
Acidocial Member Posts: 9 Newcomer
edited October 2024 in Native Access

I bought some software last Thursday. The order confirmation arrived,
and since Monday the order history says "order created". Since then
nothing has happened, no emails (not even in spam) or in NI Access
(restarted several times, newest version etc.). When I am logged in to
the shop and my products are supposed to be hidden, all the products I
have bought are still visible. What is going wrong?

Best Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,889 admin
    Answer ✓

    @Acidocial Please get in touch with our order support here: https://bit.ly/n1orders

  • Acidocial
    Acidocial Member Posts: 9 Newcomer
    Answer ✓

    OK, it's finished. The order is complete and I have the full versions in my account. I would say the technical problem is self-inflicted. It's not just Native Instrument that has had technical problems since investment companies bought them up. Massive discounts versus functionality. I can't understand why software that doesn't require any additional resources to produce should cost around €2000, but that's up to everyone to decide for themselves. I just hope that the technical problems with Native and co. don't increase any further and that one day we'll have to do without all of it. Especially not everything we've already bought.PS: Companies with stocks, only the investor counts here.

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Answers

  • DunedinDragon
    DunedinDragon Member Posts: 1,111 Guru

    You haven't completed the order.

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,751 mod
    https://community.native-instruments.com/discussion/32375/been-waiting-for-a-week-for-the-serial-numbers-to-be-released

    Please check your online NI account (My products & serials), here:

    https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

    If your software does not appear there, then the issue is what @DunedinDragon mentioned above.
    Your order is incomplete.

  • Acidocial
    Acidocial Member Posts: 9 Newcomer

    I went through the order to the last step. Payment has already been made, etc. ("Thank you for your order" blabla).
    If the order is incomplete, where or how can I complete it? Or see it?

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,751 mod

    @Jeremy_NI can you please check this issue?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,889 admin
    Answer ✓

    @Acidocial Please get in touch with our order support here: https://bit.ly/n1orders

  • Acidocial
    Acidocial Member Posts: 9 Newcomer

    @Jeremy_NI This is exactly the site that brought me here to the community. ??? Apparently I'm too stupid. How do I get to support on the site?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,889 admin
    edited June 2024

    You need to select a topic and make sure to be logged in, in this example for order/purchase:

    how to use support main.gif
  • Acidocial
    Acidocial Member Posts: 9 Newcomer

    OK, now we've finally managed to make contact. Tip: Firefox seems to have a problem displaying the chat.

    PS: I hate speaking or writing to lifeless people.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,889 admin
    edited June 2024
    https://community.native-instruments.com/discussion/comment/161751#Comment_161751

    Just tested on Firefox without an issue, any specifics? What's your OS?

    I hate speaking or writing to lifeless people.

    I hope you're not talking about me, I feel very much alive 😁

    If you mean you're not a fan of chatbots, don't worry, if the chatbot is not able to answer your request you'll be forwarded to one of our chat agents (made of 100% flesh and bones).

  • Acidocial
    Acidocial Member Posts: 9 Newcomer

    So Firefox didn't show the chat for me, unlike Edge. No idea why (firewall off, cookies accepted, etc.).

    Screenshot 2024-06-25 173004.png


    I still had to write to the chatbot first. And from experience I know that these things only offer help from help pages that you have already browsed through yourself. So why do these things exist? The 4 fields that you have to fill out would be enough.

    Well, let’s see what happens now. 😏

    I feel alive too, sometimes. 🤣

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,751 mod

    @Acidocial if you use an ad-blocker extension in your Firefox, this is what is blocking the chat. Just exclude the NI Support page, refresh, and the chat will appear. 😉

  • Acidocial
    Acidocial Member Posts: 9 Newcomer

    @Sunborn No, it won't. I wrote that I had already deactivated everything.

    As a general update on the matter.
    There was apparently a technical problem. Which has not been resolved to date. Since I was greeted by support as a different person (so I know my name, I think), the problem is apparently not just mine.
    I initially received NFR versions for some of the software I bought. SOME, not all. And I'm starting to get angry because nothing has arrived since then and the order still says "created".

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,889 admin

    @Acidocial My colleagues will get back to you.

  • Acidocial
    Acidocial Member Posts: 9 Newcomer
    Answer ✓

    OK, it's finished. The order is complete and I have the full versions in my account. I would say the technical problem is self-inflicted. It's not just Native Instrument that has had technical problems since investment companies bought them up. Massive discounts versus functionality. I can't understand why software that doesn't require any additional resources to produce should cost around €2000, but that's up to everyone to decide for themselves. I just hope that the technical problems with Native and co. don't increase any further and that one day we'll have to do without all of it. Especially not everything we've already bought.PS: Companies with stocks, only the investor counts here.

  • chk071
    chk071 Member Posts: 612 Pro

    You are quick to jump to conclusions.

This discussion has been closed.
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