Cannot Use My Voucher: really Frustrating.

Pizzle
Pizzle Member Posts: 4 Newcomer
edited October 2024 in Komplete General

Hello,

Could anyone help walk me through how I could use my Voucher?
I just bought Maschine-MK3 a few Days ago.
I had wanted to use my Voucher (see Attachment), but there was nowhere I had the option of using the Voucher. I let that fly and just bought the Maschine-MK3 like that - without using my Voucher.

This time around, I started buying the Komplete Kontrol-M32, but still couldn't find anywhere to enter my Voucher. It's really kind of frustrating. I mean; why should I have a Voucher that I cannot even use? And before You know it; Native Instruments will tell You that the Voucher has expired.

Kindly help if You will,
See attachments

Thanks in advance….

NI-VOUCHER--CANNOT-BE-USED.png NI-VOUCHER-ISSUES.png

Best Answer

  • maniacintosh81
    maniacintosh81 Member Posts: 920 Expert
    Answer ✓

    Usually these vouchers are not valid for hardware, updates/upgrades and reduced products. You can use them for synths, expansion packs, instruments, software…

    If it is same in swiss store you have to redeem your voucher in the cart before checkout. I have a button „add voucher“ there.

Answers

  • maniacintosh81
    maniacintosh81 Member Posts: 920 Expert
    Answer ✓

    Usually these vouchers are not valid for hardware, updates/upgrades and reduced products. You can use them for synths, expansion packs, instruments, software…

    If it is same in swiss store you have to redeem your voucher in the cart before checkout. I have a button „add voucher“ there.

  • Vocalpoint
    Vocalpoint Member Posts: 4,024 Expert

    Concur. Vouchers are never valid on hardware.

    VP

  • PoorFellow
    PoorFellow Moderator Posts: 7,332 mod
    https://community.native-instruments.com/discussion/32400/cannot-use-my-voucher-really-frustrating

    Could anyone help walk me through how I could use my Voucher?

    <SNIP>

    This time around, I started buying the Komplete Kontrol-M32, but still couldn't find anywhere to enter my Voucher.

    As already pointed out by VP then vouchers are never valid for hardware and they are usually never valid for things already discounted and further more most often only valid for N.I. own products so no third party or NKS stuff. In short then N.I. vouchers are usually not worth much when it comes to any actual use.

    Unless if it is vouchers for giving you specific products for free , like some times seen when people buys a Maschine at a sale and then get a voucher for a number of free expansions.

  • djsdz73
    djsdz73 Member Posts: 38 Member

    "In short then N.I. vouchers are usually not worth much when it comes to any actual use."

    Much like that $50 "loyal customer" voucher they send out and that is only valid for the duration of the summer of sound sale but can't be used on discounted products (which is about 95% of all items) and NKS partner products. Can't decide if that's real clever thinking of NI or not at all 😁

  • maniacintosh81
    maniacintosh81 Member Posts: 920 Expert

    Well at least the € version does work for discounted products.

  • djsdz73
    djsdz73 Member Posts: 38 Member

    It did? Weird, I had no such luck.

  • maniacintosh81
    maniacintosh81 Member Posts: 920 Expert

    Yes, bought my Komplete 14 Select to Standard upgrade with it (had to add something else to reach 200€ though value).

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