How to let Komplete Kontrol M32 HW work on Macbook Pro

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Hatredkeys
Hatredkeys Member Posts: 3 Newcomer
edited October 2024 in Komplete Kontrol

Device: Macbook Pro M1

Os: Mojave 12.3.1

Installed software:

Logic Pro

Native Instruments

Komplete Kontrol

I have installed everything I think is needed. But when I connect my control it doesn't seem to connect. It does say Midi mode but thats it. The Kontrol is also not being found within Komplete Kontrol and Logic Pro.

I also added the serial number to Native Instruments but I can't seem to find it back even though it is added to the list in my account on the Native instruments website.

I have to use a connecter ( Apple USB-C Digital AV multiport adapter) inbetween since my Macbook doesn't have a USB input.

If more information is required I'm happy to share it. This is driving me crazy after spending the whole day on it.

photo_2022-04-27_21-33-18.jpg Naamloos.png


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Best Answer

  • Hatredkeys
    Hatredkeys Member Posts: 3 Newcomer
    Answer ✓

    No idea why. But I've connected the Komplet Kontrol to my regular pc and when it was found and I reconnected to my MacBook my MacBook has found it and it is working perfect.

    Thanks all for the ideas and comments!

Answers

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    What kind of "Connector" are you using if there is no USB input?

  • Hatredkeys
    Hatredkeys Member Posts: 3 Newcomer
    edited April 2022

    Hey @Blindeddie ,

    I use a Apple USB-C Digital AV multiport adapter.

    But I have tried to connect it to my Windows desktop. With a straight connection and it is found by windows


    Checked the firmware and that is also up2date

  • Matt_NI
    Matt_NI Administrator Posts: 1,131 admin

    @Jeremy_NI Could it be the adapter messing the connection here or is there something else we could check?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    Well, not so sure about the connector but a few things to check. Make sure to give Full Disk Access to Komplete Kontrol and Logic: How to Enable Full Disk Access on macOS

    Also check the steps in this article:My KOMPLETE KONTROL Keyboard Does Not Start

    If none of this fixes the issue, it might be the adapter, it can be self powered, so what if you power the adapter ?

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert
    https://community.native-instruments.com/discussion/comment/15393#Comment_15393

    @Jeremy_NI, The M32 is bus powered, no adapter connector…

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    edited April 2022

    @Blindeddie Yes I know the M32 is bus powered, I'm just trying to figure out if this adapter is the problem here and if it gives sufficient power. It is a common cause of devices not being recognised. Unfortunately I don't have one of these adapters at hand. I was told that this adapter had a USB C connector to power it, but after checking out, this connection is actually to power the laptop while using the adapter.

    macbook-adpt-usbc-dgtlavmulti-pf.png


    Still, to be sure it's not a power issue coming from this adapter, I assume you only have 2 ports on the Macbook @Hatredkeys Is your Macbook connected to power when using the M32 ?

  • Hatredkeys
    Hatredkeys Member Posts: 3 Newcomer
    Answer ✓

    No idea why. But I've connected the Komplet Kontrol to my regular pc and when it was found and I reconnected to my MacBook my MacBook has found it and it is working perfect.

    Thanks all for the ideas and comments!

  • dinopesNI
    dinopesNI Member Posts: 1 Newcomer

    In my case it was a problem with the Device I had selected under Audio options of Kontakt and Komplete Kontrol.

    I solved this problem by going to settings (works in both Kontakt or Komplet Kontrol) and then set Built-in as the Device.

    I had selected Microsoft Teams Audio (I guess that device comes from the Microsoft Teams app)


    Screenshot 2023-06-14 at 8.44.41 PM.png Screenshot 2023-06-14 at 8.43.18 PM.png


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