Getting Tired of Problems with my product page and Native Access

I wanted to purchase 3 expansion packs for Massive-X today so I went to my products page and looked at all the products and serials. Not seeing the thre products there, I made the purchase, When I accessed my computer to download the instruments, i was surprised to find all three products already on my hard drive. Interestingly enough, the three products did not show up on my product page and I think it is because they were included in Komplete 14 UCE. NI Should do a better job of listing all the products I own so I do not make this mistake again. Or they should have warned me before the purchase that I already own them. Now i have to spend time to try and get a refund. Another interesting point is that now when I check my product serials, the three products show up with serials but did not before.