The troubles happening this weekend, where software I purchased became inaccessible to me, feels to me like a systemic problem with how Native Instruments is managing licenses. Whatever the problem turns out to be, no system problem on their end should keep me from being able to use products I bought and paid for. I am not using them under a subscriptions service. They are locally installed and used.
Likewise, there needs to be a better response on weekends when I suspect that many of us non-professionals are using the products. The support chatbot, the one time it was available to me, only provided limited options (4, I think) for categorizing a problem. It had no response for why I can't access my software, and it would not connect me with a human. I'm thinking that is because it is the weekend.
I don't know whether they monitor this forum, so as soon as they are reachable again, I will say the same to their support staff.