Conflicts with MacOs and updated Kontakt 7?

RedDawwg · 2024-04-21T19:27:37+00:00

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I updated Kontakt 7 player, opened it and my Mac M2 crashed, would not startup again. Still not working after using Disk repair utility and re-installing Sonoma.

Is this similar to the kernel panic issues I read about and somehow related to the ultrawide monitors? Apple indicates I may have to wipe hard disk and start over…I can understand how there could be a software crash, but to render my computer unusable? I don’t know enough about this to prevent it from happening again.

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Jeremy_NI

https://community.native-instruments.com/discussion/comment/162366#Comment_162366

This was fixed by Apple with the Sonoma 14.5 update. Have you updated to 14.5 already?

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Jeremy_NI

@RedDawwg Do you have a M2 Max, Pro or Ultra? These Kernel Panics seem to happen only on these chips. Do you have one of these high definition monitors?

If you follow these steps, can you open Kontakt 7 again? Kontakt Crashes

RedDawwg

Yes, I have a MacStudio M2 Max with a Dell U4025qw monitor

Jeremy_NI

@RedDawwg So you are most probably facing this issue, you'll find more information in this thread:

https://community.native-instruments.com/discussion/20280/kontakt-7-crashes-on-mac-m2-ultra-with-samsung-ultra-wide-screen-kt-8785

RedDawwg

I've read the referenced thread. My Mac crashes whether inside a DAW or stand-alone. Only experience this with Kontakt 7. If I understand the thread there is of yet no fix for this? I can't use these instruments I purchased that only work with Kontakt 7?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/162366#Comment_162366

This was fixed by Apple with the Sonoma 14.5 update. Have you updated to 14.5 already?

RedDawwg

Thanks for the information - I'll try that right away.

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