Download Fails Mac OS Big Sur and higher

H0pe Spr1ng5 · 2024-02-05T13:19:58+00:00

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H0pe Spr1ng5

Keep getting download fails from Native Access on my M1 ac Book Pro, for instruments and applications.

Can anyone help with this?

2024-02-05 at 11.07.43 Native Access DL fail 1.png

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Accepted answers

Andreas_NI

I am so sorry you are experiencing difficulty!

If you are receiving the "Download Failed" error message, please perform the following steps:

On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
Click iCloud on the right, click Private Relay, then turn off Private Relay.

Further info can be found in our Knowledge Base: https://support.native-instruments.com/hc/en-us/articles/15604117672349

Please let us know if this resolves the issue for you

All comments

Andreas_NI

I am so sorry you are experiencing difficulty!

If you are receiving the "Download Failed" error message, please perform the following steps:

On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
Click iCloud on the right, click Private Relay, then turn off Private Relay.

Further info can be found in our Knowledge Base: https://support.native-instruments.com/hc/en-us/articles/15604117672349

Please let us know if this resolves the issue for you

H0pe Spr1ng5

I needed a restart as well to get things moving. but this did the job. Thank you.

KrisArt

I have the same problem. Unfortunately this solution is not working for me. I”ve tried EVERYTHING, also full disc access, any many more advises. I’m really disappointed, I have bought second hand iMac and I cannot use my Native to work!

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