All my Komplete instrumenst are in demo mode and my libraries are missing. I have deadlines and mixes to finish and I'm utterly at a loss
It could be this issue here: My Products Are Showing As DEMO in Native Access
Or this current issue: Only Kontakt 7 Player / Reaktor 6 Player shows up in Native Access
@Andrew composes I see my colleague got back to you this morning. Hopefully they'll find a solution.
Thanks @Nigel Mullaney - I am on OSX Ventura Mac studio m2. I have deleted the XMLs and the problem persists. Some libraries will load, but many show up as demo, despite the fact that I own Komplete 14 Ultimate. It worked fine on my older intel machine.
Thanks @Jeremy_NI - I did get a reply today from your colleague who offered the following advice:
"Please follow these steps in order to get it solved:
Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3
9259876f-e616-4e21-bc27-0b506868e1d0.jwt
I had already tried this several times, since its the first thing that appears in the forums. However that particular .jwt is not present. I deleted what .jwt files were there. No joy.
Maybe Native Access is not actually compatible with apple M2? Maybe it is a registration issue?
In any event, this is day 5 of work stoppage. @Jeremy_NI please help - I am literally loosing money and reputation here. Thank you.
it does sound like corrupted XML files. I deleted all my xml files, rebooted and reinstalled native access and everything was back.
@Andrew composes I"m sorry, I'm not a Native Access expert, you're in contact with my colleagues, please get back to them with the files they requested this morning. Hopefully they will find a solution to the issue. You're in good hands!
Thanks @Jeremy_NI. I certainly hope they find a solution as well considering my investment in this product. We are looking at day 7 with no solution from Native Instruments. Seven days without being able to deliver stems, stereo reference, or, anything to clients. And all I can tell them is " Native Instruments is not working".
@Andrew composes AFAIK there are no similar known issues with M2 or M1. Your case seems to need further investigation though and my colleagues will get back to you.
For those following or experiencing similar issues, the demo mode curse has finally lifted!! I am not sure what the fix was (or the problem for that matter) but NI has figured it out. Proceeding with caution, and very happy to be back to work. Thanks NI and @Jeremy_NI .
