Kontakt 7.8.1 Player

Rapid · 2024-03-18T08:06:27+00:00

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Greetings. I want to ask you how to fix Kontakt version 7.8.1 Player. Yesterday I bought UNITY - Nostalgic Synth from AVA Music Group and ever since I've been working with it, every time I turn off and on the Kontakt 7 box in my DAW, the whole program crashes. Like Kontakt, so does FL Studio. Could you give me some advice? I forgot to add that I am a user of the free version of Kontakt.

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rdalcroft

https://community.native-instruments.com/discussion/comment/141222#Comment_141222

Yep latest Nvidia drivers.

I think I have solved it, for me. I always have afterburner running, which also runs RTSS (Riva tuner)

Closing MSI Afterburner and riva tuner, seems to fix it in stand alone.

I am off to test it in Abelton now to see if it also fixes it there, I will report back..

All comments

rdalcroft

Yes there are quite a few reports of Kontakt 7. I have it crashing ableton 10, 11 and 12. Every time I open it. 5 seconds later it crashes the whole DAW.

I sent in a bug report, NI said it was an error with the ntdll.dll process, which it is not, because I would have a lot of other programs crashing too, if this was a corrupt ntdll.dll file.

My logs I sent all pointed to: d3d11.dll.

I even did an In-place upgrade (reinstall of windows 11) so I have a fresh install, all .dll's should be good, and still this ****** is happening!!

Excuse the image size, this was much larger, what the hell is up with pictures on this forum, why cant they go full size!!! I hasve tried both .jpeg and .PNG still this ****** size, you probably can't read it. Im done!!

Rapid

https://community.native-instruments.com/discussion/comment/141207#Comment_141207

Holy Sh** man. ****** is happening with NI :DD

rdalcroft

Yes getting a bit angry. lol

Here is another screen shot, I managed to get a .dmp file from Kontakt standalone.

So its happening in both Daw and standalone:

Screenshot 2024-03-18 094155.jpg

Added it as a file too, so hopefully you can open it up @NA support

rdalcroft

Something truly funky with this forum. I add the file, and its still really small. but its the same file size as it is here on my desktop, which is the full size screen shot.

What is up with your servers, are you deliberately reducing the file size, so that it is unreadable?????

rdalcroft

ntdll!LdrpICallHandler+0xf:
00007ffe`62c9ebef cd29            int     29h
0:039> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Check Image - Checksum mismatch - Dump: 0x2204ea, File: 0x2186c2 - C:\ProgramData\Dbg\sym\ntdll.dll\A2C4352C216000\ntdll.dll

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 390

    Key  : Analysis.Elapsed.mSec
    Value: 665

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 108

    Key  : Analysis.Init.Elapsed.mSec
    Value: 9701

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 377

    Key  : FailFast.Name
    Value: GUARD_ICALL_CHECK_FAILURE

    Key  : FailFast.Type
    Value: 10

    Key  : Failure.Bucket
    Value: FAIL_FAST_GUARD_ICALL_CHECK_FAILURE_c0000409_d3d11.dll!CLayeredObject_CDevice_::CContainedObject::QueryInterface

    Key  : Failure.Hash
    Value: {de9e79c7-aad4-8783-04c9-479f229e057e}

    Key  : Timeline.Process.Start.DeltaSec
    Value: 91

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

    Key  : WER.Process.Version
    Value: 7.8.1.0


FILE_IN_CAB:  Kontakt 7.exe.12632.dmp

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
rax=00007ffe62c9ebe0 rbx=0000000000000000 rcx=000000000000000a
rdx=0000000000000000 rsi=0000000103bfe5f0 rdi=0000000000000000
rip=00007ffe62c9ebef rsp=0000000103bfd978 rbp=0000000103bfdf10
 r8=0000000103bfe100  r9=0000000103bfdf60 r10=0000000000000000
r11=0000000000100000 r12=0000000000000000 r13=0000000103bfda10
r14=0000000000000000 r15=0000000103bfe100
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
ntdll!LdrpICallHandler+0xf:
00007ffe`62c9ebef cd29            int     29h
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ffe62c9ebef (ntdll!LdrpICallHandler+0x000000000000000f)
   ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 000000000000000a
Subcode: 0xa FAST_FAIL_GUARD_ICALL_CHECK_FAILURE 

PROCESS_NAME:  Kontakt 7.exe

ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

EXCEPTION_CODE_STR:  c0000409

EXCEPTION_PARAMETER1:  000000000000000a

FAULTING_THREAD:  000066d8

STACK_TEXT:  
00000001`03bfd978 00007ffe`62cb441f     : 00000001`03bfda10 00007ffe`62c10000 00000000`00000000 00000001`03bfe5f0 : ntdll!LdrpICallHandler+0xf
00000001`03bfd980 00007ffe`62c2e466     : 00000001`03bfe5f0 00007ffe`62c10000 00007ffe`62c9ed4e 00007ffe`62da049c : ntdll!RtlpExecuteHandlerForException+0xf
00000001`03bfd9b0 00007ffe`62cb340e     : 00000000`00000001 00007ffe`00000000 00000000`00000000 00000001`03bfe330 : ntdll!RtlDispatchException+0x286
00000001`03bfe100 00007ffe`62c9ed4e     : 00007ffe`5c3fe961 000001a0`d98ac8a8 00007ffe`5c3c4f8a 000001a0`0000191c : ntdll!KiUserExceptionDispatch+0x2e
00000001`03bfeec8 00007ffe`5c3fe961     : 000001a0`d98ac8a8 00007ffe`5c3c4f8a 000001a0`0000191c 000001a0`00000000 : ntdll!LdrpDispatchUserCallTarget+0xe
00000001`03bfeed0 00007ffe`51edda43     : 000001a0`e50069a0 00007ffe`5c3c4d1d 00000001`03bfef40 00000001`03bfeff0 : d3d11!CLayeredObject<CDevice>::CContainedObject::QueryInterface+0x21
00000001`03bfef00 00000001`80026a7c     : 00000000`00000000 000001a0`d98e8478 00000000`00000000 00000000`00000000 : nvapi64!nvapi_QueryInterface+0x1d1ea3
00000001`03bfef70 00000001`80086122     : 00000000`00000001 00000001`8355edbd 00000000`00000000 00007ffe`5c3c4e16 : RTSSHooks64+0x26a7c
00000001`03bfefa0 00000001`80085941     : 00000000`00000000 3f800000`00000000 000001a0`00000000 00007ffe`5c4c5793 : RTSSHooks64!VideoCaptureEx+0x2912
00000001`03bff150 00000001`800707fb     : 000001a0`e64c7238 00000000`00000000 000001a0`d9a06d50 000001a0`e64c72c8 : RTSSHooks64!VideoCaptureEx+0x2131
00000001`03bff180 00007ff6`18e96524     : 000001a0`d1f316b0 00000001`03bff2b0 00000000`00000000 000001a0`3f800000 : RTSSHooks64+0x707fb
00000001`03bff1b0 00007ff6`18e9442f     : 00000000`00000006 00007ff6`190d0ae4 000001a0`d96fe1c0 00000000`00000000 : Kontakt_7!qt_qmlDebugSetStreamVersion+0x3ebe14
00000001`03bff350 00007ff6`18d5bb8c     : 00000000`00000000 000001a0`d92bf430 000001a0`d95066f0 00000000`00000000 : Kontakt_7!qt_qmlDebugSetStreamVersion+0x3e9d1f
00000001`03bff430 00007ff6`18706799     : 00000000`00000000 00000000`00000001 00000000`00000001 00000000`00000000 : Kontakt_7!qt_qmlDebugSetStreamVersion+0x2b147c
00000001`03bff480 00007ff6`18705b06     : 000001a0`d95f2100 000001a0`00000001 00000456`00000647 00000000`00000000 : Kontakt_7!qt_qmlDebugMessageAvailable+0x1763b99
00000001`03bff7b0 00007ff6`19212811     : 000001a0`d5986168 000001a0`d954b200 000001a0`d59860f0 000001a0`d954b230 : Kontakt_7!qt_qmlDebugMessageAvailable+0x1762f06
00000001`03bff820 00007ffe`619b257d     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Kontakt_7!qt_qmlDebugSetStreamVersion+0x768101
00000001`03bff860 00007ffe`62c6aa58     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
00000001`03bff890 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


SYMBOL_NAME:  d3d11!CLayeredObject<CDevice>::CContainedObject::QueryInterface+21

MODULE_NAME: d3d11

IMAGE_NAME:  d3d11.dll

STACK_COMMAND:  ~39s ; .cxr ; kb

FAILURE_BUCKET_ID:  FAIL_FAST_GUARD_ICALL_CHECK_FAILURE_c0000409_d3d11.dll!CLayeredObject_CDevice_::CContainedObject::QueryInterface

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.22621.3139

FAILURE_ID_HASH:  {de9e79c7-aad4-8783-04c9-479f229e057e}

Followup:     MachineOwner

Rapid

https://community.native-instruments.com/discussion/comment/141219#Comment_141219

Deeejam :DDDD

Rapid

https://community.native-instruments.com/discussion/comment/141216#Comment_141216

I also tried much stuffs i found on internet, that may help, but nothing :DDD

mykejb

That looks like it's an error in the graphics drivers somewhere. Are the drivers for your card up to date, and do they support Direct 3D 11.1 (Feature Level 11_0) rendering or above? You can check with the DxDiag tool.

Is the crash happening with just the one library or is it happening with the factory libraries too?

rdalcroft

I am wondering if it has anything to do with havinf Rivatuner running. This was never an issue before?

I noticed the RTSS hook?

rdalcroft

OK, just did a quick test. I closed Rivatuner, and ran kontakt standalone, usually changing a setting in the options triggered a crash before.

Now it seems ok.

I need to go and test this, running it in Ableton.

I really hope this is the cause!!

mykejb

Nice catch! If it is a problem it should probably go on a FAQ for Kontakt problems.

rdalcroft

https://community.native-instruments.com/discussion/comment/141222#Comment_141222

Yep latest Nvidia drivers.

I think I have solved it, for me. I always have afterburner running, which also runs RTSS (Riva tuner)

Closing MSI Afterburner and riva tuner, seems to fix it in stand alone.

I am off to test it in Abelton now to see if it also fixes it there, I will report back..

rdalcroft

OK yes!!!

Ableton no more crashes.

RTSS (Riva tuner was the issue)

I have suffered this for weeks now. lol

Thank god!! I wonder if there is a way to still have rivatuner running, maybe a setting with in RTSS, where it does not hook into kontakt...

mykejb

@Jeremy_NI Could this be added to the Kontakt 7 FAQ? Seems like it causes a repeatable crash.

rdalcroft

https://community.native-instruments.com/discussion/comment/141232#Comment_141232

Thanks! for doing that..

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