Can´t get past update on setting up my Kontrol s61 mk3 get an error message every time i try

brianthescot
brianthescot Member Posts: 3 Newcomer
edited October 2024 in Other Software & Hardware

Installation problems

Best Answer

  • brianthescot
    brianthescot Member Posts: 3 Newcomer
    Answer ✓

    Thanks I resolved it by buying a new cable with a usb c and a usb a in each end an it worked perfectly, using the included cable as power cable instead worked fine.

Answers

  • mykejb
    mykejb Moderator Posts: 2,604 mod

    Can you give us a bit more information please? Window/Mac, OS version and what problems are you having?

  • brianthescot
    brianthescot Member Posts: 3 Newcomer

    Hi sorry, MacOS Monterey 12.7.3. Can´t get pass update process get stuck when trying to update firmware and get an error message saying An error occurred while updating your Kontrol s mk3

  • mykejb
    mykejb Moderator Posts: 2,604 mod

    Some users have had problems updating that have been fixed by using a different USB port, or putting USB-C hub between the MK3 and the Mac. Give those a try if you can. If you still have problems I'd suggest putting in a support ticket as it might be a faulty unit.

  • brianthescot
    brianthescot Member Posts: 3 Newcomer
    Answer ✓

    Thanks I resolved it by buying a new cable with a usb c and a usb a in each end an it worked perfectly, using the included cable as power cable instead worked fine.

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