Installing from Native Access failed

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cprice2437
cprice2437 Member Posts: 2 Newcomer
edited October 2024 in Native Access

I have trawled the help files and found this forum but the NI response to "installation failed" is to ask me to dive into Windows and start changing registry settings etc. which frankly is a bit ridiculous and clearly is a fault of the installer not my PC - is there a fool proof way of installing a purchased instrument that doesn't require me to invalidate the warranty on a £2,000 PC?

Kontakt 7 is installed but Alicia's Keys won't get past the 30-minute download because it persistently "fails". This has to be the worst install process I have ever used - 1 hour and 50 minutes so far to load a £20 instrument. Looking at the forum there are so many issues with loading that NI probably needs to fix this - in the interim is there a simple solution or do I just swallow my losses and uninstall Kontakt 7 and find a more suitable vendor?

Thanks

Answers

  • cprice2437
    cprice2437 Member Posts: 2 Newcomer

    Ok people - on the 5th attempt to load this it actually loaded and it's working. I have to say that this was a complete pain - I had been thinking of buying into the whole infrastructure but this experience has put me right off. I cannot imagine how frustrating it would be to download gigabytes of instrument data and then be told it has failed to install.

  • PoorFellow
    PoorFellow Moderator Posts: 7,357 mod
    edited February 2024
    https://community.native-instruments.com/discussion/27092/installing-from-native-access-failed

    Quote : "is there a fool proof way of installing a purchased instrument that doesn't require me to invalidate the warranty on a £2,000 PC"

    I have never ever heard that messing up Windows could "invalidate the warranty on a £2,000 PC" , unless of course that you have some insurance against Windows software problems that states that you are not allowed to try to alter Windows settings or forbid the use of Windows software on the PC (?)

    Otherwise , all computer owners ought to learn how to use computer backup software so that they have the ability to revert any changes they makes. If you have a , quote : "£2,000 PC" then unless you spent it all or most of it on an expensive graphics adapter then you most likely will have fast (NVME SSD) or semi-fast (SATA SSD) drives and USB-3 or USB-C ports, and if so then backup takes very little time using the right drives and the right software ! (Last computer owner I assisted had NVME system drive and an external NVME in a box attached via fast USB and copying system drive with Windows took less than 15 minutes !)

    Anyhow , I can only advice you to take your complaints directly to N.I. install support as they are those in a position to best deal with your situation !

    EDIT : Great that you got your stuff to work , still if you have complaints then you should take it to N.I. support !

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