In June 2023 I bought a S88 MK2 and have been using it since. I like both the instrument as well as the software, samples, etc.
About 5 weeks ago several keys on the keyboard started to develop a clikcing and mechanical sound which is very disturbing when playing.
To cut a long story short - because I live on the island of Mallorca in Spain, Native Intruments refuses to support me properly. Today they send me a quote of (in total) € 662,- to ship an empty box for me to send the keyboard to them and to return it to me.
The instruments price as 880,- when I bought it at Thomann in June. NI is forcing me to go through Thomann who are now telling me it wil be 5 weeks to get it repaired.
I think this is unreasonable, not customer friendly and honestly impudent. If an instrument like the S88 Mk2 fails already after 6 months (of moderate use) than I can not understand that I am being charged for shipping cost as this is clearly a warranty problem !
I am also at a loss to understand how a company like Native Instruments is telling me "we do not ship to Mallorca" ... really ? Everybody else does !!! It sounds like more "go away, I dont want to deal with your problem"
Of course, as is the case with so many companies today, it is not possible to speak to somebody directly, not even via Email. Of course - they would have a hard time arguing their case - so its easier to hide behind anonymous email accounts and basically tell the customer to F+++ Off.
I hope somebody a NI management reads this and reaches out to help.
-Smokey63
