Can't select audio output

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Buttersnot
Buttersnot Member Posts: 3 Newcomer
edited October 2024 in Komplete General

I recently acquired a Komplete Audio 1 with the intention of connecting my electric guitar to it and playing along with MP3 files. I diligently followed the provided instructions, installed the necessary software from NI, and completed all the setup steps.

Once everything was properly connected and configured, I plugged in my guitar. The interface's meter indicated that it was receiving the guitar signal, and in GR5 (which I've used successfully in a different setup), I could observe the signal on the level meters. However, the issue arose when I couldn't hear any audio output.

For my PC headphones, I use Corsair Void Pro with a USB dongle. Unfortunately, when using the Komplete ASIO driver, I couldn't select a different output. In an attempt to troubleshoot, I uninstalled the Komplete driver and opted for ASIO4ALL. This allowed me to choose my headphones as the output, and I could hear audio, although with noticeable static, crackles, and pops when playing the guitar. This test confirmed that the signal was successfully transmitted from the interface to the PC.

When using the Komplete audio driver and selecting DX instead of ASIO, I could also choose my headphones, and the sound quality was acceptable. However, the latency was unmanageable.

I'm seeking suggestions or any questions you may have to help resolve this issue.

Thank you.

(Thanks to ChatGPT for helping me word this in a way that conveyed my thoughts a lot better than my own original attempt.. LOL!)

Best Answer

  • mykejb
    mykejb Moderator Posts: 2,609 mod
    edited December 2023 Answer ✓

    If you're using wireless headphones you're almost certainly going to have problems with latency, and ASIO isn't designed to handle multiple interfaces. The quickest and easiest solution is to get a cheap pair of wired headphones to plug directly into the KA1. If you're intending to jam along with MP3 files rather than getting into serious music production you don't need to spend a lot. Amazon is your friend, especially their free return period :) If you do get new phones check they come with a 1/4" jack rather than a 3.5mm, or at least with an adaptor.

    -- Mike

Answers

  • Milos
    Milos Member Posts: 2,021 Guru

    You used ChatGPT?

    Ok...I thought it would be a total faliure of a comment but I am impressed...

    As for the output...I had similar issue with my keyboard (my keyboard does have a MIDI features, but it also has an audio one so that when I connect it, it can act just like guitar-you don-t play the MIDI track, you play the track that is heard from the keyboard.)

    From my experience, I did this and it helped for me...

    Maybe you should experiment with the audio settings and outputs inside the GR.

    Either that or just change the audio engine (I use Wasapi Shared)

    Let me know if it works...

  • mykejb
    mykejb Moderator Posts: 2,609 mod
    edited December 2023 Answer ✓

    If you're using wireless headphones you're almost certainly going to have problems with latency, and ASIO isn't designed to handle multiple interfaces. The quickest and easiest solution is to get a cheap pair of wired headphones to plug directly into the KA1. If you're intending to jam along with MP3 files rather than getting into serious music production you don't need to spend a lot. Amazon is your friend, especially their free return period :) If you do get new phones check they come with a 1/4" jack rather than a 3.5mm, or at least with an adaptor.

    -- Mike

  • Buttersnot
    Buttersnot Member Posts: 3 Newcomer
    edited December 2023
    https://community.native-instruments.com/discussion/comment/113983#Comment_113983

    Hello,

    So are you saying that I would then hear my mp3 being played on my computer through the KA1? I get that I would hear the guitar through wired headphones connected on the KA1 but how does the KA1 get the MP3?

    I understand you say that ASIO isn't designed for multiple interfaces, but ASIO4ALL had that option. I was hoping that the Komplete driver had that option as well, or maybe a way to set it anyway. Otherwise, this sort of defeats the purpose, as I thinking of using GR5 to record some sessions to play it back later. Unless you can recommend a different route that would allow me to do that ?

  • Buttersnot
    Buttersnot Member Posts: 3 Newcomer
    https://community.native-instruments.com/discussion/comment/113942#Comment_113942

    Hi,

    Well, first, I tried to put together the original message myself, which had all of the information, but in 2 pages ramble. ChatGPT just reorganized and cleaned up the mess :)

    That said, I'm not sure I understand your suggestion. I should have mentioned in my original post, I'm not new to computers, but I'm definitely new to dealing with audio... so I get easily confused on the topic.

  • Milos
    Milos Member Posts: 2,021 Guru

    It's not the audio driver.

    Audio engine inside your DAW and inside your GR.

    Go to the Audio settings inside your GR and play around with settings and audio engines until you might find the right one.

    Let me know if it helped.

  • PK The DJ
    PK The DJ Member Posts: 2,765 Expert

    @Buttersnot

    ASIO4ALL had that option

    Despite the name, ASIO4ALL is not an ASIO driver. I'm surprised really that it's still available.

    ASIO drivers are typically supplied with ASIO compatible interfaces, by the manufacturer. In your case the KA1 will have an ASIO driver, which will give you low latency from the KA1. Your headphones (or speakers) need to be plugged into the KA1.

    ASIO4ALL is only an ASIO emulation that uses the standard Windows audio driver.

  • mykejb
    mykejb Moderator Posts: 2,609 mod

    So are you saying that I would then hear my mp3 being played on my computer through the KA1? I get that I would hear the guitar through wired headphones connected on the KA1 but how does the KA1 get the MP3?

    Load the Tape Deck Post module into your GR rack. You can then drag an audio file onto that and play along with it, loop it, transpose it etc. Really useful for learning song sections.

    -- Mike

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