Hello fellow DJs, today I have had one of the biggest disappointments with Native Instruments and Traktor. Last Saturday during a session a drunk spilled some of his drink on my S4 Mk3, this caused the right pitch to be damaged. After an intensive search in the web and contacting the brand directly, they told me that the only option available is that I send my equipment and they exchange it for a refurbished one and all that for only $449 usd.
I think it's absurd that pieces of so much use such as Pitch, Faders, Volume Faders etc and that other brands such as Pioneer sell separately, in the case of Traktor this is not possible and you have to spend a small fortune changing your "Baby". I think this is a good point to consider the next time you change controllers (well I've been in the Pioneer world for a few months ago with an SZ2 and I'm happy) but the truth is that I love my old S4 and I regret having sold For some years an S4Mk2 that I had since 2016. By the way, if anyone knows of a place where I can buy this part, your opinion will be very appreciated. Greetings to all