Error message when shopping on website

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TypicalsCo
TypicalsCo Member Posts: 7 Member
edited October 2024 in Komplete General

Anyone else experiencing severe problems shopping on the NI website? Tried it both logged in/guest on mobile and desktop, but it lags, freezes, won’t update cart and ultimately gives an error.

Frustratibg when you actually want to spend some cash, but the ecom is defunct.

E656E631-7D76-47D1-AB1F-477A5F15A992.png


Comments

  • Matt_NI
    Matt_NI Administrator Posts: 1,131 admin

    This is a bit of a hard one for us to comment on. There is no widespread issue on our website and it might need a bit of troubleshooting to get to the bottom of it.

    Please get in touch with our order team directly so they can take care of this for you: https://bit.ly/n1orders

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,986 admin

    Update: There are indeed technical issues with the account and it's now fixed by our support team. Future users, if you come across the "unrecognized token" error pls contact our support team right away. 👆

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