Hi all, I know there are already a couple of threads regarding issues with the Kontrol Mk3 Devices, but I dont' want to Hijack them. Like many of you, I also received a Kontrol S61 Mk3 today (ordered from Thomann, not Native Instruments). I had similar issues like everyone described in the other Kontrol Mk3-Threads. I basically followed the Instruction from the Kontrol-Setup-Page:
- Connected the device
- Registered serial in Native Access like shown on Kontrol display
- Installed Hardware Connection Service
The Device-display still showed the serial, I never got past that screen unfortunately. I also downloaded the firmware updater, and when running it it always told me to rescan for the device because it cannot be found (see attached screenshot).
Here is what I tried to do:
- Use different USB-Ports
- Connect both USB-Power (via Power Adapter) and USB-to-PC
- Go into recovery mode by power-cycling the keyboard 5 times
- Uninstall and reinstall Komplete Kontrol and Hardware Connection Service (multiple times)
- Make sure USB Power Saving is disabled
- Make sure Windows is up to date
- Turning PC off and on again ;)
To clarify: I did NOT trigger a firmware-update, the Kontrol S Mk3 Updater never found the device to begin with.
Here are my Specs:
- Windows 10 Home (10.0.19045)
- CPU: AMD Ryzen 9 5950X
- Mainboard: Gigabyte x470 Aorus Ultra Gaming
- RAM: 32 GB GSkill FlareX 3200 (2x16 GB)
- GPU: AMD Radeon 6800XT
- Samsung 970EVO M2 SSD
I returned the device to Thomann today, they will replace ist. Once the replacement device has arrived, I will post an update. In the meantime: good luck everyone, I know this sucks for both the customers and NI as well.