Loud Keys on a new S88 Mk2

timothypb
timothypb Member Posts: 1 Newcomer
edited October 2024 in Komplete General

I just purchased the S88 Mk2. Keys Middle C, and B make a loud "clicking" sound when pressed. All of the other keys are basically silent. Has this happened to anyone else? What should I do? I only purchased the keyboard about a week ago.

https://1drv.ms/v/s%21AjHC7ZGylnlXhZNZpLVlktFJ1fhULw


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Best Answer

  • JesterMgee
    JesterMgee Member Posts: 3,254 Expert
    Answer ✓

    If you have just purchased it, i'd return it for another one.

    I've seen this from a few people and obviously it is a physical issue. It is possible to fix it I believe as it is a felt damper that is possibly not quite aligned inside so the key hits on plastic but as a new keyboard it is a warranty issue so if purchased from a store, I'd ask them to exchange for a new one.

Answers

  • JesterMgee
    JesterMgee Member Posts: 3,254 Expert
    Answer ✓

    If you have just purchased it, i'd return it for another one.

    I've seen this from a few people and obviously it is a physical issue. It is possible to fix it I believe as it is a felt damper that is possibly not quite aligned inside so the key hits on plastic but as a new keyboard it is a warranty issue so if purchased from a store, I'd ask them to exchange for a new one.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,474 admin

    And if you bought the keyboard from us or wish to have additional information you can contact our Hardware departement here: https://bit.ly/NISupport_Hardware

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