Kontakt 6.7.1 freezes on Windows 10

samrods

Hi community,

My Kontakt is freezing (both standalone and plugin) when opening, it shows only a blank window and never responds.

Kontakt freezing.PNG

I've already tried all suggestions here: https://support.native-instruments.com/hc/en-us/articles/115004169849-KONTAKT-Crashes

And also the suggestions from support team:

• Uninstalling SonarWorks software
• Disabling Avast
• Updating Visual C++ Redistributables

Nothing is working and I am not able to open any of my projects in Reaper because it crashes when loading Kontakt.

Please help me to get around this.

Thanks

Jeremy_NI

@samrods Hopefully my colleagues will get to the bottom of it. Sorry it took them a little while to get back to you, one of my colleagues got back to you today, you're in good hands. Of course if someone else can jump in for ideas or similar experiences and their solutions, that would be great!

Jeremy_NI

@samrods Hopefully my colleagues will get to the bottom of it. Sorry it took them a little while to get back to you, one of my colleagues got back to you today, you're in good hands. Of course if someone else can jump in for ideas or similar experiences and their solutions, that would be great!

samrods

Hi Jeremy, last instructions from Support team worked for me, thank you very much.

mixpan43

cccoccccould you tell me what this solution was? I have the same problem, though not while loading but when closing the kontakt vst windowscccoccccoul

Jeremy_NI

@mixpan43 This is what my colleagues:

Please try the following steps in order to repair the OS system:

• Repair potential issues using scf /scannow
• https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e
• Repair the .NET Framework
• https://www.microsoft.com/en-us/download/details.aspx?id=30135
• Reinstall the VC++ Installation
• https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
• Make sure that Windows is updated to the latest version
• https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

 
After that, please do the following:
 
1. Save the attached script to your desktop
2. Right click - > Run as Administrator
3. Choose the product which you want to uninstall
4. Start Native Access