Not able to download ensembles from the Reaktor User Library

killmaster

This happened a few weeks ago, then it worked ok for a bit and now it's been many days and I'm still not able to download any ensembles. The download button lights but it doesn't initiate the download.

Anyone else having this issue? I'm on Mac and it doesn't work in either Chrome or Safari.

colB

https://community.native-instruments.com/discussion/comment/50314#Comment_50314

Yeah, sometimes it looks like you are logged in - as though the display part of the webpage thinks you are, but you're not really, so it shows the buttons but they don't work. I had something like that a couple of weeks ago. Logging in fixed it. I do remember a while back having to use Firefox... but then clearing the chrome cache fixed the problem.

Paule

Hey Greg, do you try to use Firefox? It works fine. I go in conv with you.

For some home pages you need DNS settings

https://support.apple.com/guide/mac-help/change-dns-settings-on-mac-mh14127/mac

killmaster

I just downloaded and installed Firefox. Not working in there either!

Nico_NI

Hey @killmaster, did you make sure to log-in before trying to download?

When you hover on the download button, you can see the following popup "Please login to download"

ANDREW221231

i've been having the same problem. none of the links to either login or download will respond at all

colB

https://community.native-instruments.com/discussion/comment/50314#Comment_50314

Yeah, sometimes it looks like you are logged in - as though the display part of the webpage thinks you are, but you're not really, so it shows the buttons but they don't work. I had something like that a couple of weeks ago. Logging in fixed it. I do remember a while back having to use Firefox... but then clearing the chrome cache fixed the problem.

Paule

My settings on Firefox is without creating a chronic and dl is possible.

killmaster

https://community.native-instruments.com/discussion/comment/50470#Comment_50470

This was exactly it! Thank so much for posting. I assumed I was logged in cause of the display having my name in there, but I wasn't. Yay! Problem solved!!

Paule

If I login here the U/L is automatic login also. I'm on pc win 10 pro.

But if I logout here the U/L stays as login and must be logout separately.