Support ticket auto-answer says i asked for Battery 1-3 support, but i asked for Battery 4 support

mi-os

Hi,

After creating a support ticket (# 3594388) i got an auto-answer implying i asked for Battery 1-3 support which isn't supported anymore. But i never asked for that, i asked for Battery 4 support. Does that mean my ticket won't get processed?

Thanks

Nico_NI

Hey, looking at your ticket it seems our team is already helping you with Battery 4 😊

mi-os

https://community.native-instruments.com/discussion/comment/49431#Comment_49431

Right, support replied in the meantime. Thanks nonetheless.

Nico_NI

Hey, looking at your ticket it seems our team is already helping you with Battery 4 😊

mi-os

https://community.native-instruments.com/discussion/comment/49431#Comment_49431

Right, support replied in the meantime. Thanks nonetheless.