Komplete Audio 6 MK1 Not recognizing audio input signal

Lyz

Hi there,

As the title says basically my soundcard isn't recognizing audio input signal, it has worked before and it is not working currently for some reason that I am not being able to figure out.

I've downloaded the latest drivers and rebooted my PC several times with no luck.

I remember before I would use to insert whichever instrument and I could see the green light on the input representing the signal but now there's not light at all.

I've also turned phatom power to see if it had any influence but apparently it doesn't.

I guess I'm running out of options here thinking my soundcards inputs have gotten ruined somehow?

Any tips would be appreciated.

Thanks in advance,

Lyz

Jeremy_NI

@Lyz The ultimate test is to check the soundcard on another computer. If it behaves the same, then you need to get in touch with our hardware department here: https://bit.ly/NISupport_Hardware

Jeremy_NI

@Lyz The ultimate test is to check the soundcard on another computer. If it behaves the same, then you need to get in touch with our hardware department here: https://bit.ly/NISupport_Hardware

Lyz

Thanks @Jeremy_NI, what if it works on a different computer what could it be?

Lyz

I will give that a try and keep you updated btw

Jeremy_NI

@Lyz If it works on another computer then it's a software issue and should be fixable. You would then need to reinstall the driver and try these steps: My Native Instruments Hardware Device is Not Recognized