Where is my Komplete select software?

Peldogg
Peldogg Member Posts: 2 Newcomer
edited October 2024 in Komplete Kontrol

Hi Everyone! I bought a 'Komplete A25' online (NI) which came with Komplete select for free, as a special offer for Cyber season. Now I got a couple emails, order confirmations and such, but the last email I received said "If your order included a download, the download link was already sent to you in a separate email."


Now I'm worried because I have not received said email and I only bought the thing about 5 hours out from the sale ending and am worried that may affect it. What do I do from here? Please someone help me 😖😅

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  • Paule
    Paule Member Posts: 1,314 Expert

    One thing only — be patient.

  • Peldogg
    Peldogg Member Posts: 2 Newcomer

    Thanks Paule, I will do as you say and remain patient. I can wait, the uncertainty is what gets me 🤔

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,695 admin
    Answer ✓

    @Peldogg There were some issues with products linked to hardware. If the issue persists, get in touch here so our support agents activate the licences manually: https://bit.ly/NIsupport_RA

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