Paid for most expensive Komplete package (web download) and a Controller, no Product Delivered

dleveillee

I paid for the Komplete Collectors edition, took time off to set it up expecting a product code to be delivered to me as it was a download version, but I've got nothing so far. I am however receiving all other emails form NI. Put in a ticket Sunday night and have still received no response. The order shows "In Progress" under my orders on the native website. Is there someone in support that can reach out to me? I hated to post this here, but I spent quite a bit to get this going, and nobody is responding. Thank You.

Uwe303

Hello,

I'm sorry to hear that, I'm also always annoyed if something like that happens. I can mark @Jeremy_NI and if he is online tomorrow he will help, if you already opened a ticket please don't open a second one, native is really busy last days.

Jeremy_NI

@dleveillee I've escalated your request, someone should get back to you soon.

Uwe303

Hello,

I'm sorry to hear that, I'm also always annoyed if something like that happens. I can mark @Jeremy_NI and if he is online tomorrow he will help, if you already opened a ticket please don't open a second one, native is really busy last days.

dleveillee

Ok, I appreciate it. I understand it's the busy season for all retailers, but I need to get going here because I have studio work coming in. I'm sure you understand. Much appreciated.

Jeremy_NI

@dleveillee I've escalated your request, someone should get back to you soon.