E-Voucher "The coupon code isn't valid."

djsdz73 · 2022-11-15T17:11:44+00:00

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Hi all, I got an e-voucher that I tried to redeem on an expansion that is 50% off right now and got the message that "The coupon code isn't valid."

I looked for some answers on the NI website and it says "Please note that e-vouchers are not valid for products that are part of a special offer." This is probably why it doesn't work but I would like to confirm that this is the case and that I didn't receive an invalid code.

Thanks.

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Accepted answers

Russellmus

Yeah, almost certainly because it’s already on sale. I got the same message when I tried once.

Monochrome

Yes, E-Vouchers generally won't work on sales and discounted products.

All comments

Russellmus

Yeah, almost certainly because it’s already on sale. I got the same message when I tried once.

Monochrome

Yes, E-Vouchers generally won't work on sales and discounted products.

djsdz73

Thanks for confirming.

Tomas Zyong

Hi, everyone! I have problem with e-voucher. I bought Traktor Kontrol Z1 and I got e-voucher to my e-mail. I try to buy full version of Traktor Pro, but it doesn't work " coupon code isn't valid. Verify the code and try again." "Traktor Pro" software isn't on sale.

I have to say I'm Russian citizen but I leave my country and NI equipment I bought in Turkey. So may be you know how to solve my problem?

Снимок экрана 2022-12-24 в 11.26.52.png

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Thanks.

PK The DJ

It could be something as simple as the language on your computer being set to Russian. Maybe the NI site is refusing the voucher because of that.

Tomas Zyong

https://community.native-instruments.com/discussion/comment/46443#Comment_46443

I changed system language, but still the same problem "E-voucher is invalid" (

I hope the problem isn't not in my nationality

Tomas Zyong

https://community.native-instruments.com/discussion/comment/46443#Comment_46443

In any way thanks for helping ✌️

Monochrome

If possible, get in touch with NI's support team - only they can help you solve this:

https://support.native-instruments.com/hc/en-us/sections/360000092537

Tomas Zyong

https://community.native-instruments.com/discussion/comment/46466#Comment_46466

Already sent request to support on last Saturday. Still waiting answer ⌛️

Tomas Zyong

Hi again! My problem with e-voucher solved! First code was really wrong. NI tech support sent me new one valid code 👌

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