Maschine 2 installing...

masta_killa

Hi everyone. I've got Native Access 3 and when I upgrade to maschine 2.16 in the screen appears installing... bum... bum... but it seems that's freeze for a long time and nothing occurs. Any help?

Jeremy_NI

Try to disconnect the MK3, uninstall the driver with this tool: NI Uninstall regtool

Install the driver again.

Connect your device.

If this doesn't work, get in touch here and my colleagues will look in your system, please include the result of our support tool: http://bit.ly/NIsupport_maschine

Jeremy_NI

@masta_killa What's your operating system ?

masta_killa

W10

Now I think the problem is that I can't found and reinstall the MK3 driver

I can't choose MK3 driver as audio source in Maschine.

And I'm DL the mk3 driver again but when I'm going to install it it says... "runtime error in install: List index out of bounds (0)"... "Access violation..."

Jeremy_NI

Hey there,

If you get this error message, you need to check the following:

Deactivate Firewalls and Antivirus programs.

Run the System File Integrity Checker

https://support.microsoft.com/en-gb/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

Run DISM

https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness

Make sure all of the latest Windows Updates are installed by running this minitool:

http://www.majorgeeks.com/files/details/windows_update_minitool.html

Make sure all the Redistributable packages are installed and not corrupted by running this minitool:

http://www.majorgeeks.com/files/details/visual_c_runtime_installer.html

Please make sure the latest graphic card drivers are installed and in case you have two monitors connected, please try to unplug one of them.

masta_killa

The same error occurs... I can't choose mk3 maschine driver in maschine software.

Jeremy_NI

Try to disconnect the MK3, uninstall the driver with this tool: NI Uninstall regtool

Install the driver again.

Connect your device.

If this doesn't work, get in touch here and my colleagues will look in your system, please include the result of our support tool: http://bit.ly/NIsupport_maschine

masta_killa

That's appears when i'm trying to reinstall de driver.

Jeremy_NI

@masta_killa As I said earlier, then submit a request, it looks like we need to have a deeper look in your system.