Traktor Scratch Duo wont show up in Access Manager

loudbrighter

Hey, after getting a new Computer, I wanted to download Traktor today.

Since there is no way to manually download my software, I tried the acess manage. But my purchased Softwares just wont show up. I tried reching out to support, but I got no answer, so after a few weeks I reached out again, still nothing.

I cant believe that this is how NI is treating customers that bought their soft- and hardware.

I am really getting anyone that is swithing to Serato or Denon or anybody else, because after this experience I am very close to switching too.

Its not about the fact that a running system was turned off for another system that is obviosly having a lot of problems like this, but the fact that there is no way to reach out to support to get my purchased software running.

Jeremy_NI

We didn’t hear back from you. We’re closing this thread. If you still need assistance on that matter, please get in touch here: http://bit.ly/NIsupport_install

Uwe303

Hello,

if you log in online and look under the "my products" page. What do you see there. https://support.native-instruments.com/hc/en-us/articles/210294645-TRAKTOR-PRO-Legacy-Installers-for-Older-Operating-Systems

loudbrighter

If I log in online and look under my product it shows up, also the serial number. I already tried adding it to Access Manager, but after putting in the Serial it doesnt show up.

I already tried installing it with the Legacy installer, but for activating there is only the option to activate it via service center, which is no longer available.

Uwe303

Can you try this https://support.native-instruments.com/hc/en-us/articles/4825072532753-Native-Access-2-Preferences-What-Are-Legacy-Products- and you can't add it cause it is already in your account

loudbrighter

yes, the discontinued products toggle is on.

I also tried reinstalling, logging out and in again etc…

Uwe303

Then it is maybe too old and you can upgrade to pro 3 if you want to use it. If you log in online what exact version does it show.

Uwe303

https://support.native-instruments.com/hc/en-us/articles/209551029-Where-Can-I-Download-the-TRAKTOR-Installer-. Maybe you need the version from that website, it's on the bottom, that's why I asked for the version you see online

loudbrighter

It shows exactly „Traktor Scratch Duo“. I tried downloading several old installation files, they all share something in common: they can only be activated via „Software Center“, which is discontinued.

So you are telling me I have no way of using a paid software, that worked fine till now, just cause it isn’t able to show up in that new software center? Despite saying on the website that this is the only way to download and activate it? It’s not like it is an online game that needs servers and maintainence.

And after that how would anybody in the world think that someone would pay for a discounted upgrade after this? I mean come on.

Uwe303

I can absolutely understand that, i also would feel a bit betrayed and pi... not amused. Maybe support can help you. https://support.native-instruments.com/hc/en-us/articles/360002705378-Native-Access-Solution-Wizard-WIZARD-

loudbrighter

Yeah, now we are at the core problem:

I already tried reaching out to support, twice, because after over a month of not hearing anything I send another ticket. The second one was two months ago.

Still: NOT A SINGLE LINE FROM SUPPORT!

This is why, not for a single dollar, I will never buy any other software from Native Instruments ever again.

Kaiwan_NI

Hi @loudbrighter I've escalated your support request and you should hear back from us soon. Perhaps you've sent an email to a wrong address before? Because we haven't received your email until just a few days ago. 🤔

Jeremy_NI

So @loudbrighter Did the installer provided by my colleagues work out ?

Jeremy_NI

We didn’t hear back from you. We’re closing this thread. If you still need assistance on that matter, please get in touch here: http://bit.ly/NIsupport_install