TRAKTOR KONTROL S4 MK3 tempo fader LED stays on permanently when switching to TT mode

BenqEnobe

I'm just trying to work out if this is a bug or the S4 is giving me some kind of information I'm not aware of. I've read through the manual and done a bit of searching through forum posts etc.

I have the tempo fader set to absolute mode.

If I load a track in with the wheel set to jog mode and zero the tempo so that the blue LED comes on next to the fader then switch to TT mode the blue LED stays lit continuously no matter what I do to the fader. The manual says the blue LED indicates the track is playing at it's original tempo but this doesn't seem to be the case.

In TT mode in any other situation the blue LED never comes on even if the track is at native tempo or the fader is at 0%.

Is this normal?

Sûlherokhh

This is a known bug.

Kaiwan_NI

@BenqEnobe said:

Are know issues officially listed anywhere?

Hey sorry you're having issues with the LED. We don't have a list of known issues published online atm. Usually if you contact our support team and we can verify it as a bug, the reported bug will be stored internally in our system for our product team to review.

If you know any manufacturer with a list of known bugs published online feel free to share so we can take that as a reference!

Sûlherokhh

This is a known bug.

BenqEnobe

Thanks, I couldn't find any reference to it. Are know issues officially listed anywhere?

Kaiwan_NI

@BenqEnobe said:

Are know issues officially listed anywhere?

Hey sorry you're having issues with the LED. We don't have a list of known issues published online atm. Usually if you contact our support team and we can verify it as a bug, the reported bug will be stored internally in our system for our product team to review.

If you know any manufacturer with a list of known bugs published online feel free to share so we can take that as a reference!

BenqEnobe

Thanks @Kaiwan_NI , I'll log it as a support case so it's on your internal bug tracker.

In my line of work publicly listed known issues are pretty common I've listed a few examples below. Some companies even have public Jira or Trello boards for tracking development progress on internal bug fixes.

https://cloud.hashicorp.com/docs/vault/constraints-and-known-issues

https://puppet.com/docs/puppet/7/known_issues_puppet.html

Here's a couple of examples closer to home from serato.

https://support.serato.com/hc/en-us/sections/200489650-Hardware-Issues

https://support.serato.com/hc/en-us/sections/200489660-Library-Files-Issues

Kaiwan_NI

@BenqEnobe I've seen a Trello board for a roadmap, but never for bug fixes. This is super helpful. Thanks a lot for sharing.