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Kontakt library asking for an upgrade when a full version is already installed

Vicbcn
Member Posts: 2 Noise
I am trying to make a library (palete primary colors) sound according to them I need a full Kontakt Serial Number, and to click "upgrade" to proceed with upgrade.
Now, if I open my Native Access installed products I see Kontakt 6 and it says, full version and I can see the serial number...
So, Is this Kontakt I have NOT the full version, and if it isn't why would it say it is.
Hope sombody can help me, thanks!!
VIc
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Comments
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Whoever answers this, is this a person working for NI?
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Hi @Vicbcn I don't see there's a full version of Kontakt 6 connected to your Native ID. Can you double-check that you're logged in with the right account?
Also worth checking this article out just in case:
KONTAKT Error Message: "NOT ACTIVATED" / "FULL KONTAKT REQUIRED"
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