no Midi input from my M32 in Maschine.

Proffboff · 2022-08-08T10:07:05+00:00

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I first purchased my Native Instruments Kit, Maschine Studio, Maschine Jam, Audio 1, Komplete M32 midi keyboard and Dell Inspiron 15 3000 ( AMD Ryzen 5, 8gb Ram, 256GB internal hd-dsk, 512GB external hd-dsk for Samples, VST's and software.

I was able to use my keyboard straight out of the box within Maschine 2.15.2, having installed all the software that came with my kit, Komplete Control 2.7.2 etc.. I had a spell at my mothers recently with the kit after she had a hip replacement to help her out but since returning home, although Maschine 2.15.2 can see my keyboard, I can select it as hardware, as a midi input/output and can see all the usual options you would see, it however does not receive input from the keyboard.

I can use it with Komplete Control and with Ableton Live 11, so it is not a hardware issue, is there something that I am missing? Any ideas why it will not work with Maschine 2.15.2?

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Accepted answers

Jeremy_NI

https://community.native-instruments.com/discussion/comment/28337#Comment_28337

@Proffboff Sorry to hear that, but without more information from your side we couldn't help out. We asked screenshots from day one. You could also have contacted our support agents here if you had preferred a more private conversation: http://bit.ly/NIsupport_KKontrol

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Proffboff

I was not able to provide a screen shot so provided as much information as I could.

i gave up as it did not seem like you were actually able to help, something that I was at a loss to explain.

I have worked as a 1st line helpdesk assistant and so know the importance of providing as much detail as required to support a resolution.

The last thing I wanted to do was return the equipment, as this was a dream, that was starting to come true.

JesterMgee

Well seems strange you were asked for it but still did not provide it even after several posts later. Guess it does help others to know if they want help, provide what is asked. Shame you sent it back for what was probably a very simple checkbox you failed to note from the manual.

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